Revenue Cycle Specialist: Patient Finance & Billing

Christus Health; Santa Fe (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

CHRISTUS Health in Santa Fe, NM seeks an associate to support Revenue Cycle operations, drive timely account resolution, and maintain compliance with payer and government regulations. The role spans billing, collections, and vendor coordination across multiple facilities within CHRISTUS Health.

The position emphasizes effective written and verbal communication, knowledge of CPT/HCPCS/ICD-10, and collaboration with the PFS Leadership Team to improve productivity and patient experience.

Qualifications

• HS Diploma or equivalent years of experience required.
• Post HS education preferred.
• 1-3 years of experience preferred.
• Experience working within a multi-facility hospital business office environment preferred.

Responsibilities

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics.
• Ensures PFS departmental quality and productivity standards are met.
• Collects and provides patient and payor information to facilitate account resolution.
• Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission.
• Responds to all types of account inquiries through written, verbal, or electronic correspondence.
• Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers.
• Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution.
• Meets or exceeds customer expectations and requirements, and gains customer trust and respect.
• Compliant with all CHRISTUS Health, payer, and government regulations.
• Exhibits a strong working knowledge of CPT, HCPCS, and ICD-10 coding regulations and guidelines.
• Appropriately documents patient accounting host system or other systems utilized by PFS in accordance with policy and procedures.
• Provide continuous updates and information to the PFS Leadership Team regarding errors, issues, and trends related to activities affecting productivity, reimbursement, payment delays, and/or patient experience.
• Professional and effective written and verbal communication required.
• Billing
• Review and work on claim edits.
• Works payor rejected claims for resubmission.
• Works reports and billing requests.
• Demonstrates strong knowledge of standard bill forms and filing requirements.
• Exhibits and understanding of electronic claims editing and submission capabilities.
• Correct claims in RTP status in the designated claim system per Medicare guidelines.
• Maintains an active knowledge of all governmental agency requirements and updates.
• Collections
• Collect balances due from payors ensuring proper reimbursement for all services.
• Identifies and forwards proper account denial information to the designated departmental liaison.
• Maintain an active knowledge of all governmental agency requirements and updates.
• Works collector queue daily utilizing appropriate collection system and reports.
• Demonstrates knowledge of standard bill forms and filing requirements.
• Identify and resolve underpayments with the appropriate follow-up activities within payor timely guidelines.
• Identify and resolve credit balances with the appropriate follow-up activities within payor timely guidelines.
• Identify and communicate trends impacting account resolution.
• Corrects claims in RTP status in the designated claim system per Medicare guidelines.
• Initiates Medicare Redetermination, Reopening and/or Reconsideration as needed.
• Working knowledge of the CMS 838 credit balance report.
• Vendor Coordinator
• Acts as liaison between external vendors and Revenue Cycle departments to monitor external vendor activities and ensures accounts placed for collection are received timely and acknowledged as received by the vendor.
• Manages account transfers between CHRISTUS Health and the various contracted vendors.
• Coordinates with Revenue Cycle Managers (Collections, Billing, Cash Applications, etc.) to review of selected accounts prior to transfer and placement with an external third party.
• Ensures accounts deemed as closed or uncollectible by the vendors are properly reflected in applicable AR systems.
• Maintains department reports measuring agency performance, which includes account placements, collections, returns, and performance metrics.
• Advises vendors of CHRISTUS Health billing and collection procedures and ensures accounts identified with third-party coverage are properly billed by the entities as requested by the vendor.
• Audits all vendor remittances and ensures all fees billed to CHRISTUS Health are in accordance with the contract and include supporting documentation of payments posted to the account on the patient accounting systems.
• Recalls accounts incorrectly placed and/or as requested by Revenue Cycle Managers with the external vendor and returns accounts to open receivables as appropriate.
• Creates tools, reports, or documentation that enables Revenue Cycle Leadership to understand, manage, and measure their vendor's performance and to prioritize important relationships.
• Performs account reconciliation between CHRISTUS Health system and vendor system.

Education

HS Diploma or equivalent years of experience required.

Job description

CHRISTUS Health in Santa Fe, NM seeks an associate to support Revenue Cycle operations, drive timely account resolution, and maintain compliance with payer and government regulations. The role spans billing, collections, and vendor coordination across multiple facilities within CHRISTUS Health.

The position emphasizes effective written and verbal communication, knowledge of CPT/HCPCS/ICD-10, and collaboration with the PFS Leadership Team to improve productivity and patient experience.