Revenue Cycle Senior Analyst

Northwestern Medicine; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Job summary

Northwestern Medicine in Chicago seeks a Revenue Cycle Senior Analyst to support operational and technical analysis across the revenue cycle, partnering with billing owners to identify root causes, design workflows, and implement technology solutions.

Responsibilities include documenting policies, data extraction for risk/forecasting, metrics tracking, and liaising with IT/finance. The role leads change initiatives and mentors junior staff, presenting findings to executives.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• Expert in multiple revenue cycle operations and supporting technical tools.
• Ability to break down KPIs and recommend improvement strategies.
• Works with minimal supervision to complete projects with high quality results.
• Proficient in Microsoft Office and electronic health record software.
• Experience presenting findings and recommendations to executives.
• Certified in Epic's Resolute Hospital/Professional Billing or Clarity.
• Epic revenue cycle certification within 6 months of hire.

Responsibilities

• This role is an operational and technical analyst, supporting revenue cycle functions across Northwestern Medicine.
• Partners with hospital and professional billing owners to identify root causes, design workflows, and implement technology solutions within revenue cycle systems.
• Document policies, procedures, and workflows; resolve related issues.
• Extract historical data for risk, trending, and forecasting analyses; monitor quality and productivity metrics.
• Liaise between revenue cycle operations, IT, finance, and various departments.
• Identify opportunities for process and metric improvements via workflow changes, automation, or efficiency gains.
• Lead strategic changes to revenue cycle systems and workflows to drive metric-driven improvements.
• Analyze enterprise-wide data and provide explanations and recommendations to executives.
• Independently lead revenue cycle change initiatives, including managing team members and reporting progress.
• Coach junior colleagues in data management, process improvement, and system capabilities.

Skills

Data analysis

Revenue cycle knowledge

Stakeholder collaboration

Process improvement

Education

Bachelor's degree

Tools

Epic EHR (Resolute/Clarity)

SQL

Tableau

Job description

Description

The Revenue Cycle Senior Analyst reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• This role is an operational and technical analyst, supporting the revenue cycle functions of Northwestern Medicine.
• The Revenue Cycle Senior Analyst position will partner with hospital and professional billing business owners across the revenue cycle to identify and analyze the root cause of user and system issues, develop efficient workflows, and implement technology solutions within the revenue cycle's operating systems.
• Documentation of policies, procedures, and subsequent workflows/issue resolution
• Historical data extraction for risk, trending, and forecasting analysis Quality and productivity metrics for internal & vendor assessment
• Liaison between revenue cycle operations, IT, finance, and various Northwestern Medicine departments.
• Determine opportunities for process and metric improvement via workflow improvement, automation, or increased workflow efficiency.
• Implement strategic changes to revenue cycle systems and operational workflows to affect metric driven change for health network.
• Analyze enterprise-wide data and provide explanations and recommendations to executive team.
• Independently lead revenue cycle change initiatives, including but not limited to, overseeing team members, compiling and executing workplans, and reporting progress and results.
• Coach junior colleagues for advanced skillsets, especially in data management, process improvement, and system capabilities and configurations.

Qualifications

Required

• Bachelor's degree, or equivalent relevant experience in addition to the position's minimum requirements.
• Demonstrated expert of multiple revenue cycle operations and technical tools to supporting each function.
• Expert ability to break down revenue cycle KPIs, data, and functions and recommend strategy for and/or implement improvement opportunities.
• Works with low manager supervision to independently complete assigned projects with high quality results and in timely manner.
• Expert in Microsoft Office (Excel, PowerPoint, Word, Outlook) and electronic health record software and demonstrated production of high-quality deliverables.
• Demonstrated progressive success in previous roles, including but not limited to presenting findings, results, and recommendations to executive leadership.
• Certified in Epic's Resolute Hospital Billing, Professional Billing, and/or clarity platforms.
• Works well in a team environment.
• Certified in an Epic revenue cycle application within 6 months of hire.

Preferred

• 5+ years in working with Revenue Cycle applications in support of revenue cycle operations.
• 2+ years of training junior staff and fostering a team environment.
• Proven ability to determine recommended strategy and implement plans with high quality, measurable, and repeatable results.
• Working knowledge of SQL, Tableau, and/or IIS platforms.

Equal Opportunity

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

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NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible.