Position Overview:
The successful candidate will excel at identifying, analyzing, and resolving insurance company denials. This role involves collaborating with our Reimbursement, Commercial, and Finance teams to provide ongoing insights and analytics on medical insurance claims. This is a U.S. remote position.
* This is a full-time, non-exempt position with a schedule of Monday through Friday, 8:30am-5pm PST.
Responsibilities include:
- Verifying insurance/recipient eligibility, billing, and follow-up on claims to Medicare, Medicaid, and Private Insurers.
- Researching and responding to inquiries from Medicare, Medicaid, and other payers regarding billing issues and insurance updates.
- Reviewing unpaid and denied claims, managing appeals, and following up on accounts to achieve zero balance.
- Organizing and distributing comprehensive appeal packages to insurance providers.
- Reviewing and interpreting explanations of benefits to determine contractual allowances.
- Researching accounts and resolving deficiencies.
- Calling insurance companies regarding outstanding accounts and utilizing payor websites to check claim status.
- Reviewing and submitting accurate claims, re-submissions, and claim review forms.
- Monitoring billing issues, trends, and risks based on research and customer feedback.
- Handling all calls from patients, doctors, hospitals, labs, and insurance companies regarding accounts, and taking appropriate actions.
- Providing administrative support, including data entry, updating records, and participating in projects and other tasks.
- Ensuring compliance with all applicable federal and local laws, regulations, company policies, and procedures.
- Performing other duties as assigned.
Qualifications:
- University degree, Certified Professional Coder, or 2-year degree from an accredited medical billing school.
- 1-2 years of experience in appeals and billing.
- Enthusiasm and an entrepreneurial spirit.
- Familiarity with ICD, HCPCS/CPT coding, CMS 1500 claim forms, and Claim Adjustment Reason Codes (NUCC) is preferred.
- Proficiency with computers, spreadsheets, and office equipment.
- Strong analytical, interpersonal, communication, organizational, and time management skills.
- Experience handling escalated issues and following up with customers.
- Ability to assess situations quickly and work independently and in teams.
- Excellent attention to detail and the ability to focus on the big picture.
- Effective communication skills across all levels of the organization.