Revenue Cycle Operations Manager – Healthcare

Bristol Hospital Group; Bristol (CT); On-site; USD 70,000 - 115,000; Full time

Job summary

Bristol Hospital and Health Care in Bristol, CT is seeking a Systems Manager of Revenue Cycle Shared Services to oversee cash posting, customer service and vendor management across the organization. You will ensure accurate payment posting, timely resolution of credits and refunds, and lead a team focused on improving revenue cycle processes while meeting performance metrics.

Experience in healthcare finance, strong analytical skills and the ability to collaborate with internal departments are

Qualifications

• BA or BS in Business, Accounting, or Finance or equivalent work experience.
• Five years' healthcare experience, including cash handling and cash management.
• Three years' supervisory experience in healthcare.

Responsibilities

• Lead daily operations for cash posting, customer service and self-pay collections.
• Ensure accurate posting of payments, reconciliation, and resolution of credit balances.
• Maintain 100% balancing expectations in relation to system processes, manual processes, general ledger, cash responsibilities, end-of-day deposit composition, and daily reconciliation.
• Interface with patients and other operational departments to investigate and expedite patient or outside agency complaints, either written or oral, arising from the billing and collection process.
• Manage relationships with revenue cycle vendors, ensuring performance consistently meets or exceeds organizational expectations.
• Oversee financial assistance processing, county applications, and indigent care.
• Monitor KPIs including call volume, hold times, and recovery rates.
• Supervise and support staff performance, training, and development.
• Collaborate with internal departments and external partners to resolve issues and improve processes.
• Participate in system upgrades, testing, and implementation of new tools.

Skills

Attention to detail

Analytical skills

Interpersonal skills

Education

BA/BS in Business, Accounting, or Finance (or equivalent)

Five years healthcare experience

Three years supervisory experience

Job description

Bristol Hospital and Health Care in Bristol, CT is seeking a Systems Manager of Revenue Cycle Shared Services to oversee cash posting, customer service and vendor management across the organization. You will ensure accurate payment posting, timely resolution of credits and refunds, and lead a team focused on improving revenue cycle processes while meeting performance metrics.

Experience in healthcare finance, strong analytical skills and the ability to collaborate with internal departments are