Revenue Cycle Operations Manager - Epic Professional Billing

Huron Consulting Group Inc.; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Employee stock purchase plan

Generous PTO and parental leave

Job summary

Huron Consulting Group in the United States is seeking a Manager to lead teams within revenue cycle operations of HMS Business Office. You will motivate staff to achieve top levels of customer service, operational and financial performance, reporting to the Revenue Cycle Director.

The role emphasizes strategic design and execution of priorities, staff development, and optimizing processes for better reimbursement and efficiency.

Qualifications

• Knowledge of revenue cycle functions and systems with related education/experience.
• Supervisory experience and ability to lead teams to meet goals.
• Strong communication, organizational, and analytical skills.

Responsibilities

• Manage revenue cycle teams to achieve high performance and cost efficiency.
• Provide guidance to staff to meet customer service and financial targets.
• Design and execute strategic priorities for HMS Business Office.
• Develop training and performance improvement plans.

Skills

Revenue cycle expertise

Team leadership

Data analysis

Microsoft Office

Communication skills

Education

Bachelor's degree

Tools

Microsoft Excel

ERP systems

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients. Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer‑centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future.

Manages teams within revenue cycle operations of Huron Managed Service’s Domestic Business Office. Responsible for motivating staff to achieve the highest levels to meet organizational goals for customer service, operational and financial performance. Reports directly to the Revenue Cycle Director. The Manager is responsible for managing performance, which encompasses operational performance, financial performance, and cost efficiency. The manager is a critical member of HMS’ domestic leadership team, who is expected to design and execute on strategic priorities, in addition to managing day‑to‑day revenue cycle operations. The ideal candidate is dynamic and has the ability to quickly implement special projects and initiatives.

ESSENTIAL BUSINESS FUNCTIONS:

• Knows, understands, incorporates, and demonstrates the Huron mission, vision, and values in behaviors, practices, and decisions
• Provides guidance and direction to teams in order to achieve optimal area performance and staff productivity goals as part of the revenue cycle process of HMS Business Office
• Ensures staffs carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services delivered
• Identifies and implements solutions to problems and issues affecting teams
• Focuses efforts of staffs on proactive practices, which includes coordinating with other departments as necessary to resolve issues and reviewing and responding to all mail correspondence in a timely and efficient manner
• Identifies and participates in continuous quality improvement initiatives in order to streamline processes
• Participates in the redesign of processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomes
• Reviews and tracks trends and makes recommendations for problem and issue resolutions based upon staff findings; reports findings to leadership
• Prepares service level metrics and explanatory summaries for leadership
• Evaluates potential new staff and makes recommendations for hiring
• Assists with identifying training needs and coordinating with department trainer to develop and conduct training programs, including on‑the‑job training.
• Assists with establishing performance standards.
• Monitors and tracks staff activities against established performance standards and provides immediate feedback to achieve performance improvement
• Develops and conducts meaningful performance appraisals.
• Identifies staff performance issues, i.e., absenteeism, tardiness, etc. and conducts appropriate counseling/disciplinary sessions.
• Develops and documents improvement plan identifying necessary training and development for staff in order to achieve superior performance through formal education, competency reviews, classroom training, on the job training and coaching.
• Adheres to all department and organization policies, procedures, and best practices
• Maintains working knowledge of applicable Federal, State, and local laws and regulations
• Completes other duties as needed and assigned

CORE QUALIFICATIONS:

• Current permanent U.S. work authorization required
• Bachelor's degree required
• Must possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through an Bachelor's degree in Business or Healthcare Administration or a related field, and minimum of five (5) years of experience within the area of revenue management, specifically experience with Account Billing, Follow-up, Charge Integrity, Insurance Verification or other functions related to revenue cycle activities or an equivalent combination of education and experience.
• Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred.
• Exhibits supervisory skills that emphasize team building and strong leadership with the ability to provide clear oversight and coordination of department services, while also functioning as an individual contributor.
• Supervisory or team leader experience preferred.
• Strong written and verbal communication skills.
• Ability to communicate effectively and work with all levels of staffs to expedite revenue cycle processes while supporting customer service.
• Effective critical thinking and problem‑solving skills.
• Ability to analyze data and prepare related reports and summaries.
• Strong organizational skills supervising direct reporting relationships.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel
• Must act in accordance with Huron mission, vision, and values

Position Level Manager Country United States of America

The estimated salary range for this job is $90,000- $130,000.

The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting.

The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel.

This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy and Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

• Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents
• a 401(k) plan with a generous employer match
• an employee stock purchase plan
• a generous Paid Time Off policy
• paid parental leave and adoption assistance

Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on‑site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment.

Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug‑free workplace.