Revenue Cycle Manager

PAFC; United States; Hybrid; USD 75,000 - 110,000; Full time

Job summary

Detroit Institute of Arts seeks a Revenue Cycle Manager to lead the front office in planning, organizing, and managing billing and collection activities. You will develop policies, supervise staff, and ensure compliance with HIPAA while driving cash collections and reducing days in accounts receivable.

The role requires knowledge of Medicaid FFS and capitated agreements, experience supervising medical staff, and strong communication across departments.

Qualifications

• High school diploma or equivalent.
• Three years of supervisory/management experience in a medical environment preferred.
• Experience with Medicaid FFS and capitated agreements is essential.
• Knowledge of billing and collection policies across all insurances (HMO, PPO, POS).

Responsibilities

• Develops internal billing and collection policies to meet financial goals.
• Oversees productivity audits and tracks trends monthly.
• Hold monthly staff meetings to maintain open communication.
• Follow up with insurance companies to ensure payment and make appeals.
• Maintain confidentiality per HIPAA and company policy.
• Manage cash collections and days in accounts receivable.

Skills

Billing and collections knowledge

Capitated agreements knowledge

Medicaid FFS experience

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

E-Medsys

Zirmed

Payer Websites

Job description

PRIMARY FUNCTION

This position is responsible for planning, organizing, and managing the activities of, as well as providing leadership, to the front offices. Develops, recommends, and administers company policies and procedures related to all revenue cycle functions. Responsible for ensuring cash collections, days in accounts receivables, adherence to corporate compliance and adjustments are within established goals set for the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned

1. Develops internal billing and collection policies and procedures to meet financial goals and objectives of the RCM department.
2. Takes corrective action to ensure the company’s favorable position regarding changes created by the third-party payers.
3. Assist with identifying and resolving outstanding patient accounts as related to capitated agreements and Medicaid FFS
4. Oversees team’s productivity audits, track problematic trends, and compiles statistical data monthly.
5. Interviews and selects subordinate management staff necessary to meet department goals and objectives
6. Identifies services, charges, and billing methodologies that detract from the maximization of revenue reimbursement and takes steps to correct and/or communicate to the Director of RCM
7. Follow up with insurance companies to ensure payment, evaluate reimbursements and make appeals when appropriate.
8. Manages and is responsible for the overall satisfactory level of cash collections and days outstanding in patient receivables
9. Evaluates the performance of subordinate personnel in a timely and effective manner.
10. Research and reconcile Unapplied/Misapplied payments and credit balances
11. Provides reimbursement, billing, and patient disposition guidance.
12. Maintain strict confidentiality in accordance with HIPPA regulations and Company policy
13. Develops and maintains appropriate communication and relationships with front office personnel and management in an efficient and effective manner
14. Hold monthly staff meetings to maintain open communication with the staff and create a work environment to foster teamwork
15. Represents the company to professional organizations and the community as necessary

QUALIFICATIONS

EDUCATION:

• High school diploma or equivalent.

EXPERIENCE:

• Three years of supervisory or management in a medical environment preferred.

LICENSURE / CERTIFICATION

• Upon hire, and for the duration of the employment period, a driver’s license must be active and valid

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of billing and collection policies and procedures, all types of insurance (HMO, PPO, POS, Medicaid etc.)
• Must be an expert in capitated agreement and Medicaid FFS.
• Skill in defining problems, collection of data, interpreting billing information.
• Ability to communicate effectively and clearly.
• Applications utilized are Microsoft Office, E-Medsys, Zirmed, and Payer Websites.

TYPICAL WORKING CONDITIONS

• Non-patient facing
• May be either full time remote/telework or rotate working in the office and remote/telework
• This job must be U.S. based.
• Working in a professional office environment.
• The position involves high & frequent call volumes.
• Environment requires ability to multi-task, communicate clearly & concise, data entry for extended period of times.
• Will require sitting for long periods of time.

OTHER PHYSICAL REQUIREMENTS

Vision

• Sense of sound
• Sense of touch