Revenue Cycle Manager

Surgical Information Systems; Fort Myers (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology provider is seeking a Revenue Cycle Manager to lead a team in achieving quality billing results. Responsibilities include coaching team members, ensuring compliance, and managing staffing needs, all within a remote setting. The position requires strong management and analytical skills, with opportunities for professional development and a commitment to quality service.

Benefits

Medical, Vision, Dental, Short and Long Term Disability, and Life Insurance

401(k) retirement plan with company match

Paid Holidays

Qualifications

• 3-5 years of management experience, preferably in medical billing.
• Experience in Ambulatory Surgery Center or Hospital Billing.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and supervise a revenue cycle team, ensuring quality results.
• Implement strategies for best-in-class service and quality.
• Coach team members to develop effective work plans.

Skills

Management experience

Analytical skills

Customer service orientation

Coaching experience

Organizational skills

Education

High school graduate or GED

AA degree in Management (preferred)

Job description

Overview

This is a REMOTE position. For over 29 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). Serving over 2,700 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes. Recognized as the No. 1 ASC EHR vendor by Black Book for 10 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart at sisfirst.com.

Position Summary

The Revenue Cycle Manager (RCM) will lead a revenue cycle team/region, providing direct supervision to assigned managers with proactive communication toward decisions and actions that will assure success. The RCM will achieve clearly defined results for clients in a multi-client medical billing service. As a leader of other direct contributors, this role is to develop and implement consistent strategies focused on driving best-in-class service, quality results, responsiveness, and direction to assigned clients. To meet objectives, the RCM will partner closely with other RCMs, the Sr. Managers, their assigned clients, and others as necessary to determine and support the staffing, tools, coaching, and training needs of the region.

Responsibilities

• Drives commitment to accomplishing consistent, quality daily results – the hours are routine business hours. Examples include:
• Coach team members to develop a work plan focused on time management, organization, and metrics.
• Push Wednesday – execute a weekly soft close to ensure readiness for close, sharing a report with the team and clients documenting billable cases, RFIs, cash posting, and readiness for period close.
• Verify credit balances are worked per policy; payment posting resulting in a new credit balance is addressed within 10 business days; refunds, when necessary, processed within 15 business days.
• AR follow-up metrics – maintain quality targets (typically 90-94% to meet expectations and 95% or better to exceed). If not, report specifics to the CSM and set goals to catch up.

Consistently measures and evaluates associates against established goals. Meets with associates monthly or more often to provide feedback and guidance, aiming to meet updated KPIs and proactively suggest and implement changes as needed.

• Timely Closing – centers closed on or before the 5th business day to meet expectations and on or before the 3rd business day to exceed.
• Days to Bill/Lag Days – generally 5 days or less, client-specific and adjustable over time.
• AR > 90 Dollars – client-specific goals; maintaining AR within the floor meets expectations; beating the goal by 2 points or more exceeds expectations.
• Credit Balances – maintain accurate balances; monthly refund requests documented; audit results in the 90-94% range meet expectations, 95%+ exceed.
• Expenses – manage HR and other expenses to operate efficiently.
• Participates in routine and non-routine meetings, performance improvement planning, project development, and plan execution.
• Responds to leader, client, and associate questions with data-driven observations to provide direction.
• Coaches performance to advance associates toward goals and makes timely decisions when results aren’t forthcoming.
• Works with Human Resources to interview and select candidates, documenting work history, training, and skills; recommends hiring decisions with rationale.
• Orients and trains employees on policies, procedures, equipment, software, etc., documenting progress and competency.
• Meets budgeted revenue and expense expectations; ensures compliance with employment laws and regulations, including EEO/ADA.
• Management reserves the right to assign or reassign duties as needed.

Education & Skills

Education Desired
High school graduate or GED; AA degree in Management preferred.

Specific Knowledge & Skills Desired

• 3-5 years of experience in management
• Experience in Ambulatory Surgery Center, Surgical Hospital, or Hospital Billing
• Forecasting, scheduling, and load-balancing experience
• Performance management and coaching experience across high-performing teams
• Experience with interviewing and talent selection
• Superior customer service orientation
• Strong analytical and problem-solving skills
• Effective written and oral communication across staff levels
• Excellent organizational skills and ability to manage multiple projects
• Prior medical setting or call center experience strongly preferred

Supervisory Responsibilities

Will have a team of direct reports and clients to lead/manage.

Physical & Other Requirements

• Requires ability to use a telephone and a computer
• Most work is performed in a seated, remote environment
• Minimal travel to client sites or team meetings

Benefits

• Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
• Vacation/Sick time
• 401(k) retirement plan with company match
• Paid Holidays
• SIS Cares Day
• Fully Remote

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply. At this time we are unable to sponsor H1B candidates.