Revenue Cycle Epic IT Application Team Lead

LCMC Health; New Orleans (LA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Healthcare with heart

Smile in service

Lagniappe care

Compassionate honesty

One-of-a-kind care

Positive perspective

Team encouragement

Be yourself

Job summary

LCMC Health in New Orleans seeks the Lead on the Run Squad to oversee queue health, triage, workload distribution, and service quality across Revenue Cycle operations and related IT partnerships. You will coach analysts and coordinate with Build, Epic, vendors, and IT leadership to ensure timely resolutions.

The role emphasizes clear communication, complete documentation, escalation when needed, and building strong cross-functional partnerships to move tickets toward resolution while supporting

Job description

Your job is more than a job

The Lead on the Run Squad is the primary day-to-day team oversight resource responsible for queue health, triage, workload distribution, service quality, coaching, coverage, escalation, and operational coordination. This role ensures the team responds reliably, prioritizes based on impact, communicates clearly, documents work completely, and moves tickets toward resolution while developing analysts and maintaining strong partnerships across Revenue Cycle operations, Build, Epic, vendors, and IT leadership.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one‑size‑fits‑all, think one‑of‑a‑kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.