Revenue Cycle Content Specialist

Med-Metrix; United States; Hybride; USD 60 000 - 80 000; Plein temps

Résumé du poste

Med-Metrix is seeking a Revenue Cycle Content Specialist to collaborate with staff and clients in designing implementation processes for revenue cycle services. The successful candidate will document existing processes and create implementation playbooks, supporting the project manager and operations team.

Ideal candidates have operational experience in healthcare and are skilled in Microsoft Office. This role requires strong communication skills and the ability to work in a dynamic, team-oriented environment.

Qualifications

• 2+ years operational or implementation experience in healthcare revenue cycle.
• Experience working in an implementation or operational setting.
• Strong interpersonal skills and ability to communicate well.

Responsabilités

• Lead client discovery sessions to document revenue cycle processes.
• Support new client implementations with documentation and playbooks.
• Work with stakeholders to prioritize collected requirements.

Connaissances

Operational experience in healthcare revenue cycle

Experience with patient accounting

Proficiency in Microsoft Office Suite

Strong business writing skills

Excellent communication skills

Description du poste

Job Purpose

The Revenue Cycle Content Specialist will work closely with both Med-Metrix internal staff and external customers to assess, document, design and deploy implementation processes across revenue cycle services. Strong candidates will be able to support the project manager and operations team in creating standard operating procedures and implementation playbooks to support new client implementations and documentation of existing internal processes. Candidates should be able to lead client discovery sessions, influence cross‑functional teams and should hold a thorough understanding of revenue cycle processes across billing, follow‑up, denials, cash posting and customer service in the Professional Revenue Cycle environment.

Duties and Responsibilities

• Lead client discovery sessions to document existing revenue cycle processes and collaborate with operational leaders to develop detailed standard operating procedures.
• Support new client implementations by documenting existing client processes for all areas of revenue cycle and translating documentation into implementation playbooks for hand‑off to operations at go‑live.
• Provide support to internal operations on strategic initiatives in documenting process optimizations.
• Work with stakeholders and project team to prioritize collected requirements.
• Escalate and communicate priorities, successes, and project risks to Project Management, Leadership and client counterparts.
• Other duties as assigned.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.

Qualifications

• 2+ years operational or implementation experience in healthcare revenue cycle (preferred).
• Experience with patient accounting and/or patient access provider settings (preferred).
• Experience working in an implementation or operational setting, preferably in a professional billing revenue cycle setting.
• Proficiency in Microsoft Office Suite, specifically Word, Excel and Visio.
• Strong business writing skills with a demonstrated ability to drill down to key points in a complex problem and clearly articulate the next steps.
• Ability to work well individually and in a rapidly changing environment.
• Energetic with a strong desire to learn.
• Experience working in a team‑oriented, collaborative environment.
• High level of integrity and dependability with a strong sense of urgency and results orientation.
• Excellent written and verbal communication skills.
• Gracious and welcoming personality for customer service interaction.
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• Strong problem‑solving and creative skills, and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.

Working Conditions

Ability to work a flexible schedule and outside of normal business hours as needed.

Must possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Physical Demands

While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

Mental Demands

The employee must be able to follow directions, collaborate with others, and handle stress.

Work Environment

The noise level in the work environment is usually minimal.

Med‑Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non‑merit based factors, or any other characteristic protected by federal, state or local law.