Revenue Cycle Authorization Specialist

Gentiva; Mooresville (NC); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Career Advancement Opportunities

Telemedicine/Wellness programs

Paid Holidays

Job summary

The ideal candidate has 3+ years in Home Care or Hospice, strong Excel skills, and familiarity with HomeCare HomeBase software.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of experience in Home Care or Hospice.
• Strong knowledge of Medicare, Medicaid, and commercial payer authorization processes.
• Proficient in Excel; working knowledge of PowerPoint and other Microsoft Office tools.
• Experience entering and managing data within electronic systems.
• Familiarity with HomeCare HomeBase software is a plus.
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
• Excellent communication and collaboration skills.

Responsibilities

• Verify patient eligibility and benefits for Home Health and Hospice services.
• Work assigned work queues to complete benefit-related tasks in a timely manner.
• Contact insurance companies to confirm hospice coverage, authorizations, and recertifications.
• Submit initial and follow-up authorization requests with required documentation.
• Review medical records for supporting documents needed for approvals.
• Communicate with field staff, branches, and facilities to obtain missing information.
• Document all verification and authorization steps in patients’ medical records.
• Collaborate with other departments and attend team meetings to resolve issues.
• Adhere to HIPAA regulations and maintain confidentiality.

Skills

Attention to detail

Excellent communication

Collaboration skills

Education

Bachelor’s degree preferred

Tools

Excel

PowerPoint

HomeCare HomeBase

Job description

Overview

Ensure Access. Support Care. Strengthen Outcomes.

We are hiring a Revenue Cycle Authorization Specialist who will be responsible for verifying insurance eligibility, submitting authorizations, and ensuring timely and accurate processing of patient coverage across Medicare, Medicaid, and commercial payers. This role is essential in maintaining access to care and supporting the operations of our Home Health and Hospice services.

If you’re detail-oriented, familiar with payer systems, and passionate about healthcare access, this is an opportunity to make a meaningful impact.

Key Responsibilities:

• Verify patient eligibility and benefits for Home Health and Hospice services.
• Work assigned work queues to ensure all benefit-related tasks are completed in a timely manner.
• Contact insurance companies to confirm hospice coverage, authorizations, and recertifications.
• Submit initial and follow-up authorization requests, ensuring all required documentation is included.
• Review medical records for supporting documents needed for approvals.
• Communicate with field staff, branches, and facilities to obtain any missing information.
• Accurately document all verification and authorization steps in patients’ medical records.
• Collaborate with other departments and attend team meetings to share updates and resolve issues.
• Adhere to HIPAA regulations and maintain the confidentiality of all patient and organizational information.

About You

Requirements:

• Bachelor’s degree preferred.
• At least 3 years of experience in Home Care or Hospice strongly preferred.
• Strong knowledge of Medicare, Medicaid, and commercial payer authorization processes.
• Proficient in Excel; working knowledge of PowerPoint and other Microsoft Office tools.
• Experience entering and managing data within electronic systems.
• Familiarity with HomeCare HomeBase software is a plus.
• Strong attention to detail and ability to manage multiple tasks in a deadline-driven environment.
• Excellent communication and collaboration skills.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace