Revenue Cycle Associate

ADVOCARE, LLC; Marlton (NJ); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision plans

HSAs and FSAs

Paid time off

401(k) retirement plan

Commuter benefits

Job summary

ADVOCARE, LLC is seeking a detail-oriented Administrative Support Specialist to assist the Revenue Cycle Management team in Marlton, NJ. This role provides essential clerical and operational support to ensure timely processing of patient correspondence and accuracy of records.

You will reconcile lockbox mail, route documents, and collaborate with RCM staff to improve workflows and data integrity. Proactive communication and strong Office skills are required to succeed in a fast-paced healthcare

Qualifications

• High school diploma or GED required; experience with Microsoft Office.
• Experience in healthcare billing or revenue cycle preferred.
• Strong organizational and multitasking abilities; detail-focused.

Responsibilities

• Provide administrative support for the RCM department.
• Reconcile daily lockbox correspondence.
• Research and match correspondence to patient accounts.
• Route and attach documentation to patient records.
• Maintain departmental files and reports.
• Assist with department projects and process improvements.
• Identify opportunities to improve workflows and efficiency.
• Communicate issues to the RCM Manager promptly.

Skills

Administrative support

Microsoft Office

Attention to detail

Communication

Healthcare billing

Education

High school diploma or GED

Tools

PDF editing

Job description

Description

Summary/Objective

This position supports the daily operations of the Revenue Cycle Management Department by providing administrative and operational assistance to the RCM team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide administrative support for the Revenue Cycle Management Department, including daily lockbox correspondence reconciliation.
• Research and reconcile correspondence to accurately match it to the appropriate patient account.
• Route correspondence, attach documentation to patient records, and notify the appropriate parties based on the nature of the correspondence.
• Ensure timely handoff of correspondence to Advocare RCM and eCW-RCM.
• Maintain departmental files, reports, documentation, and related records.
• Monitor assigned work and ensure appropriate follow-up is completed.
• Communicate system, site, and operational issues to the RCM Manager in a timely manner.
• Assist with departmental projects and process improvement initiatives.
• Identify opportunities to improve workflows, efficiency, quality, and cost savings.
• Perform other duties as assigned.

Required Competencies (Knowledge, Skills and Abilities)

The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Strong administrative, organizational, and multitasking skills with the ability to prioritize multiple assignments and meet deadlines.
• Excellent attention to detail with strong follow-up and problem-solving abilities.
• Strong computer proficiency, including Microsoft Office Suite (Outlook, Word, Excel) and experience with PDF editing software (e.g., Adobe, Foxit).
• Prior experience with healthcare, physician billing, revenue cycle management preferred.
• Excellent customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to work independently and collaboratively while establishing and maintaining effective working relationships with individuals at all levels of the organization.
• Demonstrates professionalism, confidentiality, diplomacy, sound judgment, and discretion when handling sensitive information.
• Strong analytical and critical-thinking skills.
• Ability to adapt to changing priorities in a fast-paced environment with flexibility and enthusiasm.
• Commitment to excellence, quality, and continuous process improvement.

Required Education and Experience

• High school diploma or GED or equivalent
• Experience with Microsoft Office (Word, Excel and PowerPoint).

Benefits Available

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Commuter benefits
• Group auto and homeowners insurance