Revenue Cycle Analyst: Billing, Collections & Cash Flow

Cross Country Healthcare, Inc.; Columbus (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Burnalong Wellness program

Job summary

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges.

The Revenue Cycle Analyst will ensure a thorough review of service and payment information, submit invoices and claims, track outstanding balances, and resolve billing issues in collaboration with internal teams and external clients.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of billing, accounts receivable, collections, or related revenue cycle experience preferred.
• Experience with healthcare billing and claims processing is preferred.
• Proficiency with Microsoft Office applications and billing, claims, or database systems.
• Strong analytical, problem-solving, and organizational skills with attention to detail.
• Effective written and verbal communication skills and ability to collaborate with internal/external stakeholders.

Responsibilities

• Manage billing and collections activities for home care services, ensuring accurate and timely claim and invoice submission.
• Review and validate service documentation, authorizations, rates, and related data to support billing accuracy.
• Monitor accounts receivable, outstanding balances, denials, rejections, and payment variances; perform follow-up to ensure timely reimbursement.
• Research, resolve, and document billing discrepancies, claim issues, and payment concerns.
• Communicate with clients, payers, and internal departments to obtain required information and resolve account-related issues.
• Maintain accurate account records, billing documentation, and collection notes.
• Analyze and reconcile payments, identify underpayments or outstanding balances, and take appropriate action to recover revenue.
• Monitor aging reports and prioritize collection efforts to reduce outstanding receivables and improve cash flow.
• Ensure compliance with company policies, payer requirements, contractual obligations, and applicable regulations.
• Prepare account status updates and elevate unresolved issues as needed.
• Perform quality control reviews to ensure billing, payment, and collection activities are accurate and complete.
• Support process improvement initiatives to enhance billing efficiency, reduce errors, and strengthen collection performance.
• Protect confidential patient, client, employee, and financial information.
• Other duties as assigned

Skills

Billing & AR

Analytical skills

Communication

Multitasking

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Billing systems

Claims processing software

Job description

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges.

The Revenue Cycle Analyst will ensure a thorough review of service and payment information, submit invoices and claims, track outstanding balances, and resolve billing issues in collaboration with internal teams and external clients.