REVENUE COLLECTION OFFICER ASSOCIATE** - 05142025- 67813

Protect Environmental; Tennessee; Remote; USD 40,000 - 50,000; Full time

Job summary

A leading company in Knox County seeks a Revenue Collection Officer Associate. This entry-level role involves learning tax collection and enforcement while working primarily from home. Candidates must have a bachelor's degree or relevant experience. Responsibilities include negotiating with delinquent taxpayers and interpreting tax laws. A two-year training period is mandatory, leading to potential reclassification.

Qualifications

• Graduation from an accredited college or university with a bachelor's degree or one year of full-time experience in tax-related work.
• Professional experience in financial analysis or negotiation may substitute for education.

Responsibilities

• Learn to determine collection steps and negotiate payment options.
• Research and evaluate taxpayer assets to support collection actions.
• Interpret and explain tax laws and regulations.

Skills

Active Learning

Listening

Complex Problem Solving

Negotiation

Service Orientation

Time Management

Education

Bachelor's Degree

Tools

Computer

Phone/Headset

Standard Office Equipment

Job description

REVENUE COLLECTION OFFICER ASSOCIATE** - 05142025- 67813

Location: Knox County

Last Day to Apply: May 20, 2025

Business Unit: Fiscal Services / Audit

Job Family: Revenue

Job Opening ID: 67813

Location of (1) Position to be Filled: Department of Revenue, Collection Services Division, Knox County

For more information, visit: https://www.tn.gov/content/dam/tn/revenue/documents/careers/Revenue-Collection-Officer-1.pdf

This position is designed to work from home 80 to 85 percent.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree or one year of full-time experience in tax-related work within the Tennessee Department of Revenue's Collection Services Division.

Substitution of Experience for Education: Professional experience in financial analysis, investigation, negotiation of delinquent payments, or full-time experience in the Tennessee Department of Revenue may substitute for the bachelor's degree on a year-for-year basis, up to four years.

Substitution of Education for Experience: None.

Necessary Special Qualifications: May be required to possess and maintain a valid motor vehicle operator's license, personal vehicle insurance, and reliable transportation.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, responsible for routine tax collection and enforcement work. This entry-level position involves learning to collect delinquent taxes from businesses and individuals, interpreting and enforcing tax laws, rules, and regulations, and performing related tasks. It differs from Revenue Collection Officer Intermediate in that the latter performs collections at a higher responsibility level under general supervision.

*An appointment to this class includes a mandatory two-year training period after which successful completion results in reclassification to Revenue Collection Officer Intermediate. Poor performance may lead to demotion or termination.

Responsibilities

1. Learn to determine collection steps, review and negotiate payment options with delinquent taxpayers or representatives, and process payments.
2. Research, locate, evaluate, and re-evaluate taxpayer assets to support collection actions and promote voluntary compliance.
3. Communicate confidentially with financial institutions, attorneys, law enforcement, and other divisions to assist in tax collection efforts.
4. Interpret and explain tax types, laws, rules, and regulations to answer questions and perform job duties.
5. Manage case assignments, maintain case notes, and prioritize tasks.
6. Utilize collection tools such as liens, garnishments, assessments, and recommend field work to resolve accounts.
7. May be required to handle situations involving firearms for safety and defense.

Competencies (KSA's)

Knowledge: Clerical, Customer Service, English Language, Law and Government, Public Safety and Security

Skills: Active Learning, Listening, Complex Problem Solving, Negotiation, Service Orientation, Time Management

Tools & Equipment

Computer, Phone/Headset, Standard office equipment, May be assigned firearm

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