Revenue & billing analyst

Inclusively Remote; United States; Remote; USD 49,000 - 61,000; Full time

Benefits offered by this job

Remote & flexible work

Remote work budget €1,000

Growth & learning budget

Job summary

TestGorilla, a fully remote company, is hiring a Billing & Accounts Receivable Analyst to own customer billing and AR for a subscription business. You’ll investigate discrepancies, reconcile records, and drive automation across AR and billing in a lean AI-enabled Finance team.

You’ll work with Head of Finance and Senior Financial Controller, focusing on MRR/ARR reporting and process improvements. Strong English, remote autonomy, and subscription billing experience are required.

Qualifications

• Has personally owned customer billing and AR or collections.
• Excellent written and verbal English.
• Thrives in a high-autonomy, async-first, remote-only environment.
• Has personally resolved complex customer billing or payment issues directly with customers.
• Has run customer billing in a subscription or other recurring-revenue business and is hands-on with a subscription billing platform.

Responsibilities

• Own end-to-end customer billing, including invoicing and payments.
• Own accounts receivable, collections and dunning; resolve disputes.
• Investigate invoice and payment discrepancies and fix root causes.
• Provide reconciliations across billing, payments and ledger.
• Produce MRR/ARR movement reporting and analysis.
• Develop automations around AR, billing and reporting.

Skills

Billing ownership

AR and collections

English communication

Async-first remote

Excel/Sheets

AI/Automation

Billing experience

Education

Accounting qualification

Tools

Chargebee

Zuora

Recurly

Stripe Billing

Maxio

Paddle

Upflow

Job description

Where do we hire from?

Check that your country appears on this page. For this role, you’ll have at least 5 hours daily overlap with our UK-based Finance team.

Hi there, I’m Rene Pavlides, Head of Finance at TestGorilla. I’m excited to share more about the Billing & Accounts Receivable Analyst role and our team.

About TestGorilla

At TestGorilla, we’re on a mission to place 1 billion people in their dream jobs. To democratize opportunity, we’re building the world’s leading skills-based talent discovery platform – one that replaces reliance on resumes with scientific validation of what people can truly do.

Founded as a 100% remote company in 2020, our global team is united by high standards, a lot of heart, and a relentless drive to conquer new technological frontiers. We’re all AI-fluent builders who care deeply about replacing bias with fairness.

After empowering thousands of companies to hire smarter and faster, we’re now unlocking the next phase of our scale‑up journey – where you’ll play an instrumental role in creating a world where skills matter most!

About the role

As our Billing & Accounts Receivable Analyst, you’ll own customer billing, accounts receivable and collections for our subscription business. You’ll investigate invoice and payment discrepancies, resolve them directly with customers, reconcile billing and payment records against the ledger, and fix the processes that keep causing them. You’ll join a lean, three-person, AI‑empowered Finance team, working directly with our Head of Finance and Senior Financial Controller, with lasting and broad ownership from day one.

Billing, AR, collections and reconciliation are core, permanent responsibilities. What grows is the build side. As you learn our systems and reporting definitions you’ll take ownership of MRR/ARR reporting, and we’ll expect you to automate the manual workflows behind it rather than maintain them. If you’d rather fix the process than work the queue, that’s the part of this job that gets bigger.

Responsibilities

• Upholding TestGorilla’s behaviors and fostering an inclusive, supportive culture.
• Owning customer billing end to end, including invoicing, subscription changes, payment queries, refunds, failed payment recovery, credit notes and corrections within agreed approval limits, and working with Customer Success on complex or sensitive billing cases.
• Owning accounts receivable, collections and dunning (via Upflow), resolving failed payments and billing disputes directly with customers.
• Getting to the root cause of recurring billing issues and fixing the underlying process, rather than just resolving individual cases as they come up.
• Owning reconciliations across billing, payments, subscription reporting and the ledger, explaining timing and definition differences, and producing MRR/ARR movement reporting and analysis that helps Finance understand what has changed and why.
• Improving and introducing Finance automations around AR, billing and reporting, and moving routine work towards exception-based processing.
• Supporting billing platform, pricing and packaging changes from a Finance perspective: defining requirements, testing outcomes and monitoring exceptions, and partnering with Product and Engineering when a technical change is needed.

What you’ll bring

• Is passionate about TestGorilla’s mission to help one billion people find their dream jobs.
• Has excellent written and verbal communication skills in English.
• Thrives in a high-autonomy, async-first, remote-only environment.
• Has personally owned customer billing and AR or collections, including investigating exceptions and following issues through to resolution.
• Has personally resolved complex customer billing or payment issues directly with customers.
• Has run customer billing in a subscription or other recurring-revenue business, and is hands‑on with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio, Paddle or similar.
• Is skilled at reconciliation, and able to independently work through why two financial or customer datasets don’t agree.
• Has strong Excel or Google Sheets skills.
• Is comfortable using AI and automation to reduce manual work, and can point to a recurring Finance process they personally improved or automated.

Most people in this role will have at least four years of relevant experience. We haven’t set an upper limit, because we care far more about what you’ve owned and how you’ve progressed than the number of years.

We seek diversity and encourage applications from everyone, even if your experience doesn’t exactly match the description. Studies show that women and underrepresented groups can be hesitant to apply unless they meet every requirement – let’s buck that trend!

Bonus skills

• Experience with a subscription billing platform such as Chargebee, Zuora, Recurly, Stripe Billing, Maxio or Paddle.
• Experience with a collections platform such as Upflow.
• MRR, ARR, churn or subscription-revenue reporting.
• SQL or self‑service BI tools such as Looker, Metabase, Power BI or Holistics.
• Experience building or maintaining automations using tools like Claude, n8n, Zapier, Make or Python.
• Multi‑currency billing, pricing/packaging changes, or ERP migrations.
• A professional accounting qualification.

What’s in it for you?

• Global Team: Join a fully remote, mission-driven team from around the world.
• Competitive compensation: Receive competitive pay of between €43,440 and €54,300 per year + Share Appreciation Rights (SARs).
• Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.*Check out the countries we currently hire from here.
• Remote work budget: €1,000 available each year, or up to €2,000 from day 1 if you’re buying a laptop!
• Growth & development: Invest in yourself and your career with a 3.5% L&D budget per year and clear growth opportunities.
• Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches.
• Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being.

Please note: In this role, you’ll be hired as an Individual Contractor.

At TestGorilla, we believe your skills speak louder than your resume. That’s why we champion a skills-first approach, using cutting‑edge, AI‑powered assessments to uncover your true skills and experience match.

Check out our Applicant Privacy document to see how we protect your data.

Concerned about test anxiety or need help with the assessment? We’ve got you covered. Please check out our candidate support page for any questions. Accommodations are readily available as part of the assessment setup, and requesting support will never impact your application.