Revenue Analyst — Remote Reservations & Rate Strategy

HEI Hotels & Resorts; Virginia Beach (VA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

401(k) with matching funds

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Revenue Analyst for the Marriott Virginia Beach Oceanfront Resort. The role focuses on providing reservations and revenue management support for transient, group, and wholesale business, including rate setup, OTA audits, and terminations.

You will assist with group projections, input rooming lists, and input data into the reservations system, while building rate plans in brand systems and PMS. Strong communication and data entry skills are essential.

Qualifications

• College degree or equivalent experience with 1+ year of hotel background preferred.
• Brand experience with Marriott, Hilton or Opera/Windsurfer reservations preferred.
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information.
• Ability to access, read and accurately input information using a moderately complex computer system.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to sit for extended periods with or without reasonable accommodation.
• Ability to input data at a minimum of 40 WPM on a computer keyboard with or without reasonable accommodation.
• Strong interpersonal, presentation, written and verbal communication skills required in order to communicate and present across all levels within the organization.

Responsibilities

• Provide reservations and revenue management support as assigned.
• Build and monitor group masters, cutoff dates and group cancellations, releasing any unused rooms at the determined time.
• Process and handle group or contract rooming lists and miscellaneous reservations requests by inputting data into the reservations system.
• Read, retrieve, communicate and verify information including confirmation number to requests. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
• Calculate and prepare rooms reports to determine sources of business using various computer systems.
• Perform a variety of transient tasks as assigned including but not limited to building of rates in brand systems and PMS, commission processing, website audits, relocation and reservations transfers.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules of a remote employee and be available to work on a regular basis.
• Must meet quarterly balance sheet score standards as provided by supervisor.
• Perform any other job related duties as assigned.

Skills

Hotel industry experience

Data entry 40 WPM

Strong communication skills

Customer service oriented

Brand experience with Marriott/Hilton

Education

College degree

1+ year hotel background

Tools

Opera/Windsurfer reservations

PMS systems

Job description

HEI Hotels & Resorts is seeking a Revenue Analyst for the Marriott Virginia Beach Oceanfront Resort. The role focuses on providing reservations and revenue management support for transient, group, and wholesale business, including rate setup, OTA audits, and terminations.

You will assist with group projections, input rooming lists, and input data into the reservations system, while building rate plans in brand systems and PMS. Strong communication and data entry skills are essential.