REVENUE AGENT - 40001985

Durham County Government; Durham (NC); On-site; USD 52,000 - 66,000; Full time

Job summary

Durham County Government is seeking a tax collections specialist to review, research and enforce delinquent real estate and business personal property taxes. You will work under general supervision, building processes and coordinating with attorneys for foreclosures.

The role requires organization, accuracy, and the ability to explain complex financial terms to taxpayers. A NC Tax Collectors’ Association certification within two years and a valid driver’s license are required.

Qualifications

• Clear written and verbal communication of complex financial details.
• Ability to manage independent caseloads and meet deadlines.
• Meticulous verification of numbers and documents for accuracy.

Responsibilities

• Review, research and enforce collections on delinquent real estate and business personal property tax accounts.
• Generate foreclosure notices and manage foreclosure files with attorneys and lien holders.
• Serve bank attachments, wage garnishments, and other collection notices.
• Schedule payment agreements and set monthly payment amounts with taxpayers.
• Prepare tax foreclosure cases for county contract attorneys and assist during case and sale.

Skills

Communication

Time management

Attention to detail

Negotiation

Critical thinking

Education

Community college education or equivalent

Job description

Join Durham County Government
Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov.

DEPARTMENT

Tax Administration

DATE POSTED

September 17, 2026

CLOSING DATE

October 17, 2026

HIRING RANGE

$51,726 - $65,500

POSITION NUMBER

40001985

JOB TYPE

Full-Time, 37.5 hrs/week, Non-Exempt

SUMMARY OBJECTIVE

The purpose of this position is to review, research and enforce collections on delinquent real estate and business personal property tax accounts. This class works under general supervision, independently developing work methods and sequences.

ESSENTIAL SAFETY FUNCTIONS

• Research, verify and manage delinquent account caseload. Generate pre-foreclosure notices to delinquent taxpayers. Prepare, verify, and maintain mortgage style foreclosure files. Verify and review documents such as complaints, judgments, and other motions.
• Research accounts and resolves issues relating to foreclosure proceedings for attorneys, paralegals, and lienholders. Determine the marketability of the real property before the account is turned over to the attorney.
• Generates and serve bank account attachments, sheriff levy executions, wage garnishments and special collections notices on taxpayers and businesses within assigned caseload.
• Performs account follow-up steps to include checking for full and partial payments, abatements, and status changes and additional required actions.
• Prepares tax foreclosure cases for County contract attorneys: provides information and guidance to attorneys during the tax foreclosure case and sale.
• Processes incoming bankruptcy paperwork. File claims with the bankruptcy court. Release enforcements actions daily and reply as necessary.
• Meets with taxpayers to set up structure payment agreements as requested and according to office policies. Determines the taxpayers’ payment amount on a monthly basis. Determines the date of the month to monitor taxpayers’ account.
• Enters collection notes/comments, social security numbers, employer’s names, bank account information, telephone numbers and other pertinent data into the system.
• Performs related work as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Communication: Ability to explain complicated financial details clearly in writing and speaking, and to conduct structured interviews.
• Time Management: Ability to manage independent casework, prioritize heavy workloads, and meet strict deadlines.
• Attention to Detail: Capacity to meticulously verify numbers, calculations, and supporting tax documents for absolute accuracy.
• Negotiation and Interpersonal Skills: Skill in dealing with uncooperative sources and resolving tax disputes professionally with taxpayers or legal representatives.
• Critical Thinking: Ability to apply logic to evaluate alternative solutions and assess complex financial scenarios.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Any combination of education and experience equivalent to graduation from a community college and considerable experience in a tax, financial or related setting.
• One (1) year of responsible experience in tax, finance, accounting or related experience or an equivalent combination of education, training, and experience.

SPECIAL CERTIFICATIONS AND LICENSES REQUIREMENTS

• Requires certification from the North Carolina Tax Collectors’ Association within two (2) years of employment.
• Must possess and maintain a valid state driver’s license with an acceptable driving history.

PHYSICAL DEMANDS

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT)

None.

ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

Durham County is an Equal Opportunity Employer. ADA requires Durham County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

BACKGROUND CHECK STATEMENT

This position may be subject to a background check, which could include, but is not limited to, criminal history (employment-related and/or SBI fingerprint-based), credit history, motor vehicle records, educational verification, and checks of the sexual offender registry, depending on the specific requirements of the role. A conviction record does not automatically disqualify an applicant from employment consideration, unless otherwise required by applicable state law.