Returns Specialist - Parts, Jerome Ave

ASTEC; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Returns Specialist to oversee and manage product returns. This role is crucial in minimizing financial loss and enhancing customer satisfaction through effective returns management. The ideal candidate will possess strong problem-solving skills and a solid understanding of logistics and customer service principles. Join a team that values connection and invests in your career development while working in a supportive environment. If you are detail-oriented and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Skills training programs

Career development opportunities

Health and wellness resources

Safety programs

Qualifications

• Experience in returns processing, customer service, or logistics preferred.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Manage product returns efficiently and troubleshoot return issues.
• Communicate with customers for return authorizations and updates.
• Collaborate with teams to ensure timely processing of returns.

Skills

Problem-solving

Customer service

Logistics

Analytical skills

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor’s degree in business or Logistics

Tools

Return management systems

Microsoft Office Suite

Job description

Join to apply for the Returns Specialist - Parts, Jerome Ave role at ASTEC

1 week ago Be among the first 25 applicants

Join to apply for the Returns Specialist - Parts, Jerome Ave role at ASTEC

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and well-being, so you can be your best at work and at home.

BUILT TO CONNECT

At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers, and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and well-being, so you can be your best at work and at home.

Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before.

We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.

LOCATION:

About The Position

Oversee and manage product returns efficiently. This role involves handling return requests, troubleshooting return issues, and working closely with various departments to ensure a smooth return process. By managing returns effectively, the Return Specialist helps minimize financial loss, reduce unnecessary returns, and support overall business operations. The ideal candidate will have expertise in returns management, excellent problem-solving abilities, and a strong understanding of logistics and customer service principles. This position reports to the Director, Operational Excellence – Parts (IS) and functions as a shared service role supporting multiple sites.

Deliverables & Responsibilities

• Process and evaluate return requests in accordance with company policies and procedures.
• Communicate with customers to facilitate return authorizations, provide updates, and resolve disputes.
• Schedule and oversee the pick-up of returns with the carrier to ensure efficient transportation and timely processing.
• Manage and coordinate annual stock returns, initial stock returns, spare part returns and agreement termination returns with dealers to ensure a smooth and efficient process.
• Collaborate with warehouse, quality control, and customer support teams to ensure timely processing of returns.
• Maintain detailed records of return transactions, discrepancies, and resolutions.
• Identify trends in returns and recommend improvements to reduce return rates and enhance customer satisfaction.
• Build and manage reporting tools to track return metrics and identify key performance indicators.
• Handle the returns process across multiple sites as part of the shared service function, ensuring consistency and efficiency.
• Work closely with programmers to improve and enhance the return management system for greater efficiency and accuracy.
• Ensure compliance with industry regulations and company policies regarding returns and exchanges.
  
  

To be successful in this role, your experience and competencies are:

• High school diploma or equivalent; associate or bachelor’s degree in business, Logistics, or a related field preferred.
• Proven experience in returns processing, customer service, or logistics preferred.
• 0-2 years of work experience in a similar environment
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Proficiency in return management systems and Microsoft Office Suite.
• Ability to work independently and within a team environment.
• High attention to detail and ability to multitask in a fast-paced setting.
  
  

Supervisor and Leadership Expectations

• No supervisory or managerial responsibilities
  
  

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success
  
  

Travel Requirements: 10% may be asked to travel to other IS sites mostly during system roll out.

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

Referrals increase your chances of interviewing at ASTEC by 2x

Get notified about new Returns Specialist jobs in Chattanooga, TN.

Precert/Referral Coordinator - Respiratory 19/hrs per week

Business Office Coordinator - Brookdale Hixson

Precert/Referral Coordinator - Respiratory -19 hrs per week

Court Administrative Assistant #6050-2 - Hamilton County Courts

Receptionist - Business Office Assistant

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.