Returns Material Specialist

SageNet; Tulsa (OK); On-site; USD 40,000 - 60,000; Full time

Job summary

A managed services provider in Tulsa is looking for a Returns Material Specialist. This role involves overseeing return materials, optimizing processes for efficiency, and collaborating for continuous improvement. The position is ideal for candidates with experience in troubleshooting and logistics management, requiring strong analytical and organizational skills.

Qualifications

• Prior experience in troubleshooting and testing network/computer hardware.
• Experience coordinating warranty returns and/or repairs.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee the lifecycle of return materials from initial receipt to final disposition.
• Develop meaningful reporting for performance improvement.
• Coordinate with vendors and internal groups to standardize processes.

Skills

Analytical Skills

Communication

Organizational Skills

Teamwork

Education

High School Diploma or equivalent

Experience with ERP systems, SAP preferred

Tools

MS Office Suite

Job description

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Who We Are

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

Who We Are

Empowering Connections, Inspiring Possibility

SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta and Washington, D.C.

What You’ll Do

The Returns Material Specialist is responsible for overseeing the entire lifecycle of return materials, from initial receipt to final disposition. This role involves developing and implementing streamlined processes to optimize efficiency and guide daily operations. The ideal candidate will excel in creating, refining, and executing procedures that ensure high levels of performance, customer satisfaction, cost management, and data integration within reverse logistics. Success in this position requires collaboration across multiple levels and departments to drive continuous improvement and act as a catalyst for change.

Major Duties And Responsibilities

• Execute tasks related to material tracking, troubleshooting and testing, and coordination of return equipment movement.
• Develop and publish meaningful reporting that will be the foundation for both real-time performance improvement and process improvement.
• Work across the organization to develop and standardize documented processes related to reverse logistics, troubleshooting, and testing.
• Coordinate with vendors, manufacturers, and internal groups to develop strong testing procedures that balance cost avoidance and customer satisfaction.
• Perform trade-off analysis to guide decisions on equipment disposition.
• Develop Key Performance Measures in collaboration with the National Logistics Center Director.
• Perform in a manner consistent with company Vision, Mission Statement, and Operating Principles
  
  

Who You Are

To perform this role successfully, the Returns Materials Specialist must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.

Experience & Education

• Prior experience in troubleshooting and testing network, computer, and/or display hardware.
• Experience coordinating warranty returns and/or repairs with outside vendors.
• Proven experience in change management and process improvement.
• Strong calculative and analytical skill sets.
• Excellent verbal and written communication skills.
• Previous use of ERP systems, with SAP experience preferred.
• Demonstrated ability to organize data, multi-task several priorities, and possess solid time management skills; able to meet required deadlines.
• Proficiency in the entire MS Office Suite, especially Excel.
• Ability to act with a sense of urgency, be highly detail-oriented, and work effectively as part of a team.
  
  

WHERE YOU’LL WORK

• Business casual warehouse work environment.
• Ability to coordinate and/or direct multiple groups and locations to support customer requirements.
• Indoor work environment with occasional tasks in non-temperature-controlled areas.
• Day shift with possible weekend work for large projects.
  
  

Physical Requirements

• Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 40 pounds.
• Must be able to operate a standup or sit-down forklift safely as needed.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  
  

CLASSIFICATION*: Non-Exempt/Hourly

POSITION TYPE: Fulltime

TRAVEL REQUIREMENTS: No

DIRECT REPORTS: No

SAFETY SENSITIVE: No

Ready to join a team that values trusted connections? Apply now!

Equal Opportunity Employer

SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Legal Disclaimer

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Telecommunications

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