Returns Coordinator

Park Industries; Saint Cloud (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading stoneworking machinery manufacturer in Saint Cloud, Minnesota, is seeking a Returns Coordinator to oversee the returns process and manage inquiries. The ideal candidate will possess effective communication and problem-solving skills, as well as a background in related fields. This is a full-time, onsite position with a competitive hourly rate and benefits including health insurance and 401k options.

Benefits

Health, vision, and dental insurance

401k

Tuition reimbursement

Qualifications

• Effective oral and written communication skills.
• Ability to understand technical documentation.
• Flexibility to adapt to changing circumstances.

Responsibilities

• Expedite returned material flow and monitor status of returns.
• Follow-up on returned goods for expedient resolution.
• Interact with internal departments to resolve issues.

Skills

Effective communication skills

Problem-solving skills

Organizational skills

Basic computer skills in Microsoft Office

Education

Two- or four-year degree in a related field

Tools

JDE

Job description

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Description

We're seeking a Returns Coordinator to join our Purchasing team. In this role, you will be responsible for maintaining day-to-day return processing functions to meet the needs for customer and internal returns related to warranty, nonconforming, excess inventory, damaged, and repaired parts. You can also expect to monitor timeliness of part returns and credits in the Enterprise Resource Planning (ERP) system and nonconforming parts in the NCR database. Additionally, you will be the first point of contact for Customer Service and Field Service inquiries regarding returns.

Responsibilities include:

• Expedite returned material flow, providing 24- to 48-hour processing of all returned goods. Track items to identify reasons for returns. Centralize and make available the status of returned materials. Monitor common cause trend resolutions.
• Proactively follow-up on returned goods for expedient resolution and disposition of material throughout the RGA cycle.
• Interact with internal departments and suppliers to resolve issues and gather information related to returned goods and nonconformances.
• Negotiate and problem-solve with suppliers.
• Develop and maintain reports, nonconformance records, and summaries for review by relevant departments.
• Maintain RGA logs and coordinate shipping of products for supplier evaluation.
• Execute system transactions to manage material flow.

This role is onsite, full-time, Monday through Friday, 8:00 am to 5:00 pm.

About Park Industries

Since 1953, Park Industries has been a leader in manufacturing stoneworking machinery across North America. Based in Saint Cloud, Minnesota, we’re a family-owned company committed to quality and innovation. As the largest American manufacturer in our industry, we pride ourselves on state-of-the-art facilities, exceptional customer service, and ongoing support throughout the product lifecycle.

Ideal Candidate Profile:

• Two- or four-year degree in a related field or equivalent experience (preferred).
• Basic computer skills in Microsoft Office and JDE.
• Effective communication skills, both oral and written.
• Ability to understand technical documentation such as routings, bills of material, and drawings.
• Problem-solving skills with critical thinking and decision-making abilities.
• Organizational skills to prioritize and meet deadlines.
• Experience or willingness to learn Root Cause Analysis and Corrective Actions.
• Flexibility to adapt to changing circumstances and handle obstacles.
• Curiosity, experimentation, and a mindset of learning and innovation.

Benefits and Compensation:

Starting hourly rate ranges from $19.50 to $25.00, based on experience and qualifications. Full-time employees are eligible for benefits including health, vision, dental insurance, HSA/FSA, 401k, tuition reimbursement, and more. Benefits may vary depending on employment specifics.

Join Our Team

If you’re ready to contribute to an industry leader and grow your skills in a supportive environment, apply today!