Return-to-Work Coordinator

Paradigm Corp; Tampa (FL); Remoto; USD 29.000 - 32.000; Tempo pieno

Descrizione del lavoro

Paradigm Corp is seeking a Return-to-Work Coordinator for a fully remote role with standard business hours in the United States. You will connect injured workers with transitional duty opportunities and build strong nonprofit partnerships, ensuring a smooth experience for all involved.

The role emphasizes organization, customer focus, and managing multiple priorities in a collaborative environment. Strong communication and time-management skills are essential, with advanced Microsoft Office

Competenze

• Associate or bachelor’s degree preferred.
• Must be comfortable with heavy phone work.
• Customer service experience.
• Ability to manage competing priorities.
• Ability to work in a fast-paced work environment.
• Ability to meet expected deadlines.
• Critical thinking skills and creative problem solving.
• Proficient in Microsoft Office programs (Word and Excel).

Mansioni

• Develop and maintain relationships with nonprofit partners to create a network of Transitional Duty sites.
• Identify suitable assignments with nonprofits matching workers' abilities and skills.
• Coordinate placement of injured workers, draft offers, provide driving instructions, and set up time tracking.
• Maintain internal database of nonprofit transitional work sites.
• Communicate challenges with placement to the Return to Work Specialist for next steps.
• Document time and case activity in case management software (Alarisware).
• Adhere to Paradigm Information Security policies and incident reporting.
• Perform other duties as assigned.
• Communicate with stakeholders to ensure smooth volunteer experience.
• Track volunteer hours and update case management system accordingly.
• Resolve issues or conflicts in the assignment process with all parties involved.
• Contribute to the success of the Transitional Return to Work program to help workers regain confidence and skills.

Conoscenze

Heavy phone work

Customer service

Prioritization

Fast-paced environment

Deadline-driven

Critical thinking

Creative problem solving

Microsoft Office

Formazione

Associate or Bachelor's degree preferred

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Join Paradigm as a Return-to-Work Coordinator in a fully remote role with typical business hours. In this position, you will help connect injured workers with meaningful transitional duty opportunities while building strong relationships with nonprofit partners and supporting a smooth, positive experience for everyone involved. We are seeking someone who is organized, customer-focused, and energized by managing multiple priorities in a collaborative environment. The hourly pay range for this role is $21.06 to $23.00, depending on experience and qualifications.

Responsibilities:

• Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.
• Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.
• Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letter, creating driving instructions, and setting up the time tracking process.
• Maintain internal database of nonprofit transitional work sites.
• Communicates challenges with placement process to Transitional Return to Work Specialist to strategize next steps.
• Accurately document time and case activity on individual files in case management software (Alarisware)
• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management
• Performs other duties as necessary and assigned
• Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.
• Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.
• Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.
• By effectively fulfilling these responsibilities, the Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community.

Qualifications:

• Associate or bachelor's degree preferred
• Must be comfortable with heavy phone work
• Customer Service Experience
• Ability to manage competing priorities
• Ability to work in a fast-paced work environment
• Ability to meet expected deadlines
• Critical thinking skills and creative problem solving
• Computer skills with proficiency in Microsoft Office programs - Word, and Excel
• Exceptional communication skills both written and verbal
• Exceptional organization and time management skills