Return to Work Coordinator

University of Southern California; Los Angeles (CA); Hybrid; USD 44,000 - 50,000; Full time

Job summary

University of Southern California is seeking a Return-to-Work Coordinator to manage the end-to-end process from injury notification to full duty release. The role applies disability case management principles and coordinates with HR, departments and external providers to ensure adherence to FMLA, CFRA, ADA/FEHA and workers’ compensation laws.

You will develop metrics, advise on accommodation options, maintain confidentiality, and foster a transparent, ethical workflow across campus while

Qualifications

• Bachelor's degree and 1 year of working experience.
• Certifications in Disability Management and/or CA Workers’ Compensation.
• Knowledge of FMLA/CFRA/ADA/FEHA requirements.
• Ability to handle sensitive information with discretion.

Responsibilities

• Analyzes medical work restrictions and recommends return-to-work options.
• Develops metrics and analyzes accommodation processes monthly and yearly.
• Serves as USC liaison on workers’ compensation and return-to-work matters.
• Provides consultation on the return-to-work process and transitional assignments.
• Ensures compliance with federal, state, and local laws and USC policies.
• Maintains current knowledge of return-to-work programs and best practices.

Skills

HR coordination

FMLA/CFRA knowledge

Discretion & confidentiality

Interpersonal skills

Education

Bachelor's degree

CPDM

California WC Claims Administration

Tools

Microsoft Office

Job description

The Return-to-Work Coordinator is responsible for processing and coordinating overall return-to-work administration, from the notification that an injured employee is able to return to work until the employees is released to full duty. The Return-to-Work Coordinator administers and implements established and recognized principles of disability case management. Please note that this is currently a temporary opportunity with the potential to become a full-time role.

Job Responsibilities

• Analyzes medical work restrictions, makes recommendations to return injured employees back to gainful employment, and maintains best practices by facilitating interactive processes.
• Creates, analyzes and evaluates statistical data, developing monthly and annual metrics on accommodation processes.
• Serves as university liaison on all matters related to workers’ compensation and return-to-work eligibility and/or certification, as well as point of contact for internal/external stakeholders – including the injured employee requiring accommodations.
• Provides ongoing consultation and problem-solving assistance to employees on the return-to-work process and temporary transitional assignments within and outside the university, all while maintaining transparency with their home department.
• Ensures compliance with all applicable federal, state, and local laws and regulations (e.g., workers’ compensation, Americans with Disabilities Act, Fair Employment and Housing Act) and university policies and procedures.
• Stays current with latest return-to-work program knowledge, best practices and initiatives.
• Supports continuous performance improvements with guidelines, policy development, workflows, training and quality standards.
• Develops strong, credible relationships from demonstrated ethical judgment, behavior and practiced confidentiality.
• Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.

Preferred Qualifications

• Bachelor’s degree in business administration, human resources, law, communication or in related field(s) 3 years in HR, workers’ compensation claims, or return-to-work coordination.
• Experience in higher education and/or health care.
• Experience reconciling discrepancies across documentation and driving resolutions of differences.
• Ability to provide clear and concise instructions to employees, simplifying the policies and procedures needed to complete processes.
• Ability to provide high level overview of return-to-work strategies and coordinate across multiple teams.
• Experience partnering with external providers.
• Ability to translate meaning, identify issues and make process improvement recommendations.
• Experience reporting and presenting findings after analyzing data.
• Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.

Minimum Qualifications

• Bachelor's degree and 1 year of working experience
• Certified Professional Disability Management and/or California Workers’ Compensation Claims Administration certifications.
• Demonstrated working knowledge of FMLA, CFRA, ADA, FEHA requirements and workers’ compensation laws.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong written and verbal communication skills, able to maintain a consistently positive attitude and courteous Professional hone/email tone.
• Strong organizational and analytical skills, able to think strategically and creatively.
• Proficiency with Microsoft Office.

Pay and Benefits

The hourly rate range for this position is $32.39 - $36.52. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Additional Education Requirements

Addtional Education Requirements Combined experience/education as substitute for minimum education Minimum Experience: 1 year Minimum Skills: Experience in Family and Medical Leave Act and ADA administration. Demonstrated working knowledge of FMLA, CFRA, ADA, FEHA requirements and workers’ compensation laws. Ability to handle sensitive information with discretion and maintain confidentiality. Strong written and verbal communication skills, able to maintain a consistently positive attitude and courteous phone/email tone. Strong organizational and analytical skills, able to think strategically and creatively. Proficiency with Microsoft Office.

Preferred Education

Preferred Education: Bachelor's degree In Business Administration Or Human Resources Or Law Or Communication Or in related field(s)

Preferred Experience

Preferred Experience: 3 years in HR or return-to-work coordination.

Preferred Skills

Preferred Skills: Experience in higher education. Experience reconciling discrepancies across documentation and driving resolutions of differences. Ability to provide clear and concise instructions to employees, simplifying the policies and procedures needed to complete processes. Ability to provide high level overview of return-to-work strategies and coordinate across multiple teams. Experience vetting and partnering with external providers. Ability to translate meaning, identify issues and make process improvement recommendations. Experience reporting and presenting findings after analyzing data. Excellent interpersonal skills, emotional intelligence, and relationship-building abilities.

Equal Opportunity

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Background Screening Policy

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

Reasonable Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

Digital Accessibility

Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$150963.htmld USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills. As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

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Application Help

Application help If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at [phone] or [e-mail].