Return Risk Specialist/BA – 15591

Transcend Solutions; Ridgefield Park (NJ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Transcend Solutions is looking for a Return Risk Specialist to manage operations for Care Return Risk Operations. The role involves overseeing inventory movements, ensuring compliance with SLAs, and enhancing the customer experience through third-party logistics. Candidates should have a degree and at least three years in returns management or reverse logistics, with strong analytical skills.

Qualifications

• 3 years of work experience in Returns Management or Reverse Logistics.
• Experience with claims and shipment tracking websites.
• Good analytical, interpersonal, and communication skills.

Responsibilities

• Support managing Refurbish Centers and 3PL vendors.
• Monitor all Return Authorization (RA) from creation to goods posting.
• Address inventory and RA discrepancies.

Skills

Returns Management/Reverse Logistics

Critical Thinking

Analytical Skills

Education

BS/BA degree

Tools

SAP

Microsoft Word

Microsoft Excel

Outlook Email

Job description

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Schedule: Hybrid, M-Th Onsite, Friday WFH

Top 3 Skills:

• Returns Management/Reverse Logistics
• Critical Thinking
• Analytical Skills

The Return Risk Specialist is responsible for supporting the daily operations for our client’s Care Return Risk Operations. This role involves support managing Refurbish Centers and 3PL vendors. Monitor and track all Return Authorization (RA) from creation until posting of goods. Ensure all inventory movements at the warehouses are processed correctly and timely. Support and improve our client’s Care Exchange White Glove experience for customers by partnering with Call Center and 3PLs.

Role & Responsibilities:

• Monitor/Tracking of all Technical Return Authorization (RA)
• Daily review and submission of approved of B-Good scrap
• Manage daily inventory movement across Refurbish Centers
• Monitor 3PL Exchange and Return White Glove Performance
• Monitor SLA/KPI with RBs and 3PLs
• Address all inventory and RA discrepancies
• Manage and Process Claims against 3PL and Vendors
• Work with Call Center on addressing customer escalations related to 3PL issues
• Recommend improvements by reviewing vendor’s performance

Minimum Qualifications:

• BS/BA degree preferred or equivalent experience
• At least 3 years of work experience in Returns Management or Reverse Logistics
• Experience with SAP preferred.
• Proficient in Microsoft Word, Outlook Email and Excel.
• Proficiency in CSV (character separated value) file creation and requirements.
• Being familiar with the sales or service operation of electronic goods.
• Experience with claims and shipment tracking websites.
• Good analytical, interpersonal, communication and time management skills with the ability to work in a team environment.
• Strong interpersonal skills and extremely resourceful.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Analyst, Supply Chain, and Other

• Industries

  Transportation, Logistics, Supply Chain and Storage, Retail Appliances, Electrical, and Electronic Equipment, and Retail

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