RETIREMENT SPECIALIST

State of Arizona; Phoenix (AZ); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Remote work option

10 paid holidays

Medical benefits

ASRS enrollment

Job summary

Public Safety Personnel Retirement System (PSPRS) invites qualified applicants for the Retirement Specialist role. Under the Retired Members Manager, you will handle mid-level support for Member Services and Retired Department, addressing pension inquiries and processing retirement accounts.

You may remotely work within Arizona based on performance; PSPRS supports a statewide remote work program with possible hybrid arrangements. A strong emphasis on accuracy and service defines this role.

Qualifications

• Knowledge of retirement and health benefits.
• Familiarity with privacy regulations.
• Understanding of pension payment systems.
• Ability to explain complex policies clearly.
• Proficient in records management.
• Strong grammar and editing skills.

Responsibilities

• Establish basic retirement records for members for pension payroll.
• Process and review data changes to accounts (name, address, tax, deposits).
• Provide administrative support: ACH returns, mailings, scanning, insurance docs.
• Provide customer service to members, retirees, boards, and agencies.
• Respond to retirement benefits and health insurance questions via multiple channels.
• Provide STARS system technical assistance for members.
• Assist with special tasks/projects as assigned.

Skills

Teamwork

Editing

Software proficiency

Problem solving

Customer service

Oral and written communication

Job description

PUBLIC SAFETY PERSONNEL RETIREMENT SYSTEM

Honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state.

RETIREMENT SPECIALIST

Retired Member Services

Job Location:

Address: 3010 E. Camelback Rd. Suite #200
Phoenix, AZ 85016

*Please note this position may work onsite at the beginning of employment and then transition to a hybrid schedule.*

Posting Details:

Salary: $34,221 - $47,800

Grade: 18

Closing Date: October 23, 2026

Job Summary:

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona’s public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona’s community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees and is nationally recognized for its administrative and pension management excellence. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.
JOB SUMMARY:

The Arizona Public Safety Personnel Retirement System (PSPRS) is currently seeking qualified candidates for the position of Retirement Specialist. Under the Retired Members Manager, this position is responsible for performing mid-level support as it relates to Member Services, Retired Department. Duties include but are not limited to working directly with the public and System membership in addressing pension related inquiries, the processing of new retirement accounts, health insurance enrollments and other basic member data changes within the STARS system and providing administrative support to the department.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Establish basic retirement records for Public Safety Personnel Retirement System and Corrections Officer Retirement Plan members for pension payroll.
• Process and review data changes to established accounts such as name, address, federal and state tax withholdings, direct deposit, dependent and basic insurance elections.
• Provide basic administrative support to the department to include the following:
  o Process ACH returns, stop payments and check reissues.
  o Distribute daily mail and research returned mail.
  o Prepare monthly pension mailings as well as any other monthly mailings, as needed.
  o Prepare documents and files for scanning.
  o Scan and email insurance applications to the appropriate state agencies.
• Provide customer service to members, retirees, local boards, and outside agencies.
• Respond to general retirement benefits and health insurance related questions via multiple communications such as phone, E-mail, fax and in-person.
• Provide technical assistance with the STARS system for active and retired members.
• Assist with or may be responsible for special tasks/projects as assigned. Tasks may include but are not limited to the death index reporting system and making death notifications to local boards and insurance contracts.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• State and Federal statutes as they relate to the retirement and insurance benefits.
• Health Insurance Portability and Accountability Act privacy regulations.
• Policies and procedures related to the operations of the Members Services Division.
• Accounting and auditing principles in the administration of the pension payment system.
• Rules of English grammar and composition to prepare, review and edit documents.
• Records management systems (automated and manual files).

Skill in:

• Participating in teams and work groups for formulating a team approach to problem solving and plan development.
• Composing, editing, and proofreading a variety of correspondence, reports and forms.
• The use of computer software programs.
• The application of problem-solving techniques.
• Providing high level customer service.
• Effectively explaining complex system policies and procedures to others.

Ability to:

• Exercise sound judgment in safeguarding confidential or sensitive information.
• Apply laws, rules and regulations applicable to the retirement system.
• Establish and maintain effective working relationships with those contacted in the course of positions area of responsibility.
• Effectively communicate orally and in writing with all levels.
• Organize, prioritize and perform multiple tasks.
• Learn quickly and work within stringent deadlines to complete projects and assignments.
• Read, comprehend and interpret complex materials.

Selective Preference(s):

Five (5) years of full‑time employment in a professional level customer service environment.

Pre‑Employment Requirements:

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).

Benefits:

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

By providing the option of a full‑time or part‑time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

Contact Us:

If you have any questions please feel free to contact Andrew Goodwin at [e-mail] or 602-296-3738 for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
All newly hired employees will be subject to E-Verify Employment Eligibility Verification.