Retirement Services Support

Creative Solutions Services, LLC; South Jordan (UT); On-site; USD 50,000 - 65,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Retirement Services Support on-site in Utah to assist financial advisors and branch staff with IRA and retirement account inquiries. The role focuses on delivering high-quality service, resolving retirement procedures, and maintaining strong client relationships while adhering to internal processes.

The candidate will manage incoming calls, provide account-related information, and collaborate with teams to meet service goals, requiring excellent

Qualifications

• Bachelor's degree or minimum 2 years of financial industry experience.
• Attention to detail.
• Ability to multi-task and manage time effectively.
• Establish and maintain positive client relationships.
• Diagnose and solve problems creatively.
• Recognize and diffuse potential issues and/or difficult interactions.
• Excellent communication (written and oral) and listening skills.
• Desire and ability to learn quickly and apply knowledge to various situations.
• Local candidate able to work onsite for the first 90 days.
• Experience handling customer inquiries, phone support, and account-related requests.
• Strong communication, problem-solving, multitasking, and customer service skills.

Responsibilities

• Provide IRA and retirement account support to financial advisors and branch employees.
• Respond to inquiries related to retirement accounts, products, contribution and distribution procedures, and retirement tax.
• Deliver high-level service supporting a wide range of systems, policies, and procedures.
• Establish and maintain effective relationships to deliver world-class service to clients.
• Handle incoming phone calls related to Retirement Services.
• Utilize internal and external resources and tools to provide information and resolve issues.
• Follow procedures to route processing requests to appropriate teams and escalates inquiries for further research.
• Meet team and department service goals as established by management.

Skills

Attention to detail

Time management

Client relationships

Creative problem solving

Communication skills

Learning ability

On-site availability

Customer service

Phone support

Account inquiries

Education

Bachelor's degree or 2 years financial industry experience

Financial industry experience

Job description

At-a-Glance:

Are you ready to build your career by joining a global financial institution? If so, our client is hiring Retirement Services Support.

Position Type:

• Contract
• On-Site

Required:

• Bachelor's degree or minimum 2 years of financial industry experience
• Attention to detail
• Ability to multi-task and manage time effectively
• Establish and maintain positive client relationships
• Diagnose and solve problems creatively
• Recognize and diffuse potential issues and/or difficult interactions
• Excellent communication (written and oral) and listening skills
• Desire and ability to learn quickly and apply knowledge to various situations
• Local candidate able to work onsite for the first 90 days
• Experience handling customer inquiries, phone support, and account-related requests
• Strong communication, problem-solving, multitasking, and customer service skills

Preferred:

• Experience related to retirement products
• Current or past Series 7
• Financial services, banking, client service, or operations experience
• Retirement accounts, IRAs, wealth management, or brokerage experience
• Demonstrated employment stability and a record of successfully completing prior assignments

Responsibilities:

• Provide IRA and retirement account support to financial advisors and branch employees
• Respond to inquiries related to retirement accounts, products, contribution and distribution procedures, and retirement tax
• Deliver high-level service supporting a wide range of systems, policies, and procedures
• Establish and maintain effective relationships to deliver world-class service to clients
• Handle incoming phone calls related to Retirement Services
• Utilize internal and external resources and tools to provide information and resolve issues
• Follow procedures to route processing requests to appropriate teams and escalates inquiries for further research
• Meet team and department service goals as established by management