Retirement Services Client Specialist - FINRA LICENSE REQUIRED

Automatic Data Processing, Inc.; El Paso (TX); Hybride; USD 26 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Retirement match

Wellness program

Volunteering time off

Résumé du poste

Automatic Data Processing, Inc. is hiring an experienced SIMPLE IRA Specialist in a hybrid role based in El Paso, TX. The role focuses on delivering best-in-class customer service and using predefined solutions to resolve routine client questions.

You’ll join a team that values service excellence and ongoing training to maximize value for customers, with opportunities for collaboration and independent decision-making.

Qualifications

• At least 2 years of previous experience.
• High School diploma required.
• Series 6, 63 or 7 active certification preferred.
• Bilingual English and Spanish preferred.
• Bachelor's degree preferred.
• Strong client relationship and interpersonal skills.
• Ability to troubleshoot using predefined solutions.
• Willingness to learn and apply new concepts.
• Organizational skills and ability to multi-task.
• Able to collaborate in a team or work independently.

Responsabilités

• Serve as a subject matter expert for routine client requests.
• Resolve routine customer concerns with predefined solutions.
• Answer non-technical questions regarding ADP products.
• Provide consultation and help junior specialists on the team.
• Learn and navigate ADP systems to respond to issues.

Connaissances

Bilingual English Spanish

Client relationship

Interpersonal skills

Troubleshooting

Learning ability

Organizational skills

Teamwork

Independent work

Formation

High School diploma

Bachelor's degree

Series 6/63/7 certification

Description du poste

Unlock Your Career Potential: Customer Service at ADP.

This position is hybrid, working in the office 3 days per week and from home 2 days per week.

It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring an experienced SIMPLE IRA Specialist.

In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

RESPONSIBILITIES:

• Serve as a subject matter expert in handling routine client requests for ADP clients
• Resolve routine customer concerns with pre-defined solutions
• Answer non-technical questions regarding ADP products
• Provide consultation and help answer non-technical questions supporting less-experienced specialists on the team
• Learn and navigate ADP systems in order to respond to issues

QUALIFICATIONS REQUIRED:

• At least 2 years of previous experience
• High School diploma

Series 6, 63 or 7 active certification

PREFERRED QUALIFICATIONS:

Preference will be given to candidates who have the following:

• Bilingual in English and Spanish
• Strong client relationship and interpersonal skills
• Ability to troubleshoot and resolve customer complaints using pre-defined solutions
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Bachelor's degree

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $18.56 - USD $34.66 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click life-at-adp/ to learn more about ADP’s culture and our full set of values.