Retirement Services Assistant (Operations & Policy Analyst 1)

State of Oregon; Salem (OR); Hybrid; USD 50,000 - 77,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Career development

PSLF

Job summary

The Retirement Services Assistant (Operations & Policy Analyst 1) at State of Oregon in the CPERS unit supports pension administration for over 55,000 active and retired employees, coordinating with agencies and PERS staff to resolve retirement discrepancies and ensure accurate postings across systems.

This hybrid role in Salem requires a degree or equivalent experience, strong data analysis, and knowledge of payroll, HR and pension rules.

Qualifications

• Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; OR any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.
• Experience with payroll, HR or retirement/pension services preferred.
• Ability to analyze data and resolve discrepancies.

Responsibilities

• Resolve retirement account discrepancies for 55,000+ employees.
• Research employee records and determine corrective actions.
• Provide guidance and support on statewide PERS administration and pension program implementation.
• Liaise between state agencies, PERS staff and employees to ensure accurate retirement postings.

Skills

HR knowledge

Payroll knowledge

PERS knowledge

Data analysis

Attention to detail

Communication

Education

Bachelor's degree or equivalent

Tools

HRIS

PERS systems

Job description

Initial Posting Date: 09/14/2026 Application Deadline: 09/21/2026 Agency: Department of Administrative Services Salary Range: $4,519 - $6,904 Position Type: Employee Position

Retirement Services Assistant (Operations & Policy Analyst 1)

Job Description

The Centralized PERS (CPERS) unit resides within the Office of State Controller. This unit is responsible for administering, reporting and ensuring that state agency employee PERS information is accurate and state employee retirement data is correctly posted to PERS member accounts. CPERS works to research, analyze, audit and correct complex state employee data which spans decades of information, crosses multiple operational systems, and includes application and interpretation of PERS specific legislation and policy parameters which differ from traditional state agency policies. As the Retirement Services Assistant you will act as a liaison between state agencies, Public Employee Retirement System (PERS) staff and employees to resolve retirement account discrepancies and ensure consistent administration of retirement accounts for more than 55,000 current State of Oregon employees, terminated employees and retirees. You will research employee records and determine corrective actions necessary to allow suspended records to post and ensure employee retirement accounts are accurate and consistent across all state agencies. Additionally, you will provide guidance, administrative, analytical and technical advice and support in implementation and ongoing administration of the statewide PERS pension plan and other special project assignments. Review the full position duties, details, and working conditions here.

This Is What You Need to Qualify

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; OR any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.

Desired Attributes

• Intermediate knowledge and understanding of state human resources, payroll and/or PERS functions and information systems as they relate to processing of state employee personnel, payroll and retirement account transactions.
• General knowledge of state laws, rules, and policies related to the state’s pension program and their impact on state government employees and PERS reporting.
• Basic knowledge and understanding of information technology as it relates to processing of state employee personnel, payroll and retirement account transactions.Ability to analyze data and problem solve.
• Proactive, detail and solution oriented with the ability to organize and prioritize completing deadlines.
• Demonstrated communication and team player skills.

Preference may be given to those candidates with prior experience working in payroll, human resource or retirement/pension services.

Benefits of Joining Our Team

• Comprehensive Health Coverage: Low-cost medical, vision, and dental plans for you and your family.
• Additional benefits include life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare.
• Optional benefits including life insurance, disability, FSA, and more.
• Generous Paid Time Off: 11 holidays, 3 personal business days, monthly sick leave and vacation leave that increases with years of service.
• Career Development: Opportunities for professional growth and advancement.
• Get There – Oregon’s easy-to-use carpool matching tool and trip planner.
• Public Service Loan Forgiveness: You may qualify for the PSLF program.

This position is a hybrid role and will be expected to work in Salem, Oregon at a minimum of 1-2 days a week. Applicants must be willing to relocate or live within commuting distance upon accepting an offer. Terms of hybrid work and the work schedule will be discussed and agreed upon with the successful candidate and hiring manager.

Additional Details

This announcement is for one, full-time, permanent, SEIU represented, Retirement Services Assistant (Operations & Policy Analyst 1) position. The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details on the classification, or you may visit our website for information on the updated job offer process following Pay Equity.

Employee is required to possess and maintain a valid driver’s license issued by the state where the employee resides or provide an effective alternative method of transportation. Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification. Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

If you have questions about the announcement, or need an alternate format to apply, please contact the Recruiter, Nancy Karnas at: [e-mail] | 971-719-3083.

Helpful Links & Resources

• How to Set Job Alerts | Workday Applicant FAQ | What You Need to Know to Get the Job Oregon Job Opportunities Webpage | Classification and Compensation | Pay Equity

The Department of Administrative Services is an Equal Opportunity, Affirmitive Action Employer Committed to Workforce Diversity. At the Department of Administrative Services, we embody the value of hiring a workforce representative of the communities we serve, understanding that a diverse workforce revitalizes our state. We value diversity and foster a positive and welcoming environment where all employees can thrive. Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”