Retirement Processor

Lincoln Investment; Tallahassee, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Lincoln Investment in Tallahassee, FL is seeking a Retirement Processor to ensure timely processing of retirement paperwork and resolve issues with vendors and advisors.

The role requires 3–5 years of customer service, a high school diploma (BA/BS preferred), and proficiency with Microsoft Office; strong communication and confidentiality are essential. This is an onsite, back-office position supporting a growing sales force with licensing, reports and compliance tasks.

Qualifications

• 3–5 years customer service experience required
• High school diploma required, BA or BS preferred
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to adhere to strict confidentiality agreement

Responsibilities

• Process incoming retirement paperwork for advisors who are not assigned to an Advisor Assistant.
• Work with vendors and universities to process retirement elections and changes timely.
• Maintain vendor and/or broker-dealer forms and packets for advisor and office use.
• Prepare contribution reports and distribute to advisors.
• Process Agency and Advisor licensing & contracting and maintain records
• Assist with compliance questions via broker dealer, and maintain records
• Prepare TSA reports for broker-dealer.
• Comply with all federal, state and insurance regulations as relates to the position.
• Handle customer service needs as they arise.
• Back-up coverage for front desk as-needed.
• Other duties as assigned.

Skills

Customer service

Communication skills

Confidentiality

Education

High school diploma

BA/BS preferred

Tools

Microsoft Office Suite

Job description

Retirement Processor (Onsite, Tallahassee, FL)

This position will require onsite work on a weekly basis.

For over 75 years, Gabor Financial Solutions has marketed and sold insurance and financial products to employees of Florida public universities and colleges. As of January, 2022, Gabor Financial Solutions is now a part of Lincoln Investment. Lincoln Investment is recognized as one of Philadelphia's Top Workplaces for fifteen years, is an independent broker dealer and registered investment advisor that offers brokerage, investment advisory and other financial services. Lincoln has about 1,000 financial professionals nationwide and we serve over 310,000 clients representing over $60 billion in assets. We are a majority family-owned financial services firm that regards our employees as integral players in our continuous growth. Lincoln Investment's success is built upon our dedication to helping people retire well and promoting a work environment that fosters success. Those offered employment for this position will be employees of Lincoln Investment.

Basic Function

To ensure the timely processing of retirement paperwork for Investment Advisor Representatives and Registered Representatives. Address and solve any potential issues with paperwork prior to processing with vendors. Assist with customer service needs and other administrative duties.

Duties and Responsibilities

• Process incoming retirement paperwork for advisors who are not assigned to an Advisor Assistant.
• Work with vendors and universities to process retirement elections and changes timely.
• Maintain vendor and/or broker-dealer forms and packets for advisor and office use.
• Prepare contribution reports and distribute to advisors.
• Process Agency and Advisor licensing & contracting and maintain records
• Assist with compliance questions via broker dealer, and maintain records
• Prepare TSA reports for broker-dealer.
• Comply with all federal, state and insurance regulations as relates to the position.
• Handle customer service needs as they arise.
• Back-up coverage for front desk as-needed.
• Other duties as assigned.

Qualifications

• 3-5 years customer service experience required
• High school diploma required, BA or BS preferred
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to adhere to strict confidentiality agreement

Ideal Candidate will also

• Be detail-oriented and a problem-solver
• Have a desire to provide invaluable back-office support to a busy and growing sales force

Physical/Other Requirements

• May sit at workstation for extended periods of time.
• May view computer screen for extended periods of time.
• Periods of fast pace are normal particularly when working to meet deadlines.

Lincoln Investment is an equal opportunity employer. Lincoln Investment prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Lincoln Investment conforms to the spirit as well as to the letter of all applicable laws and regulations.