Retirement Plans - TPA Client Services

National Black MBA Association; United States; Hybrid; USD 55,000 - 102,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Pension plan

Job summary

Nationwide Financial is seeking an Analyst in Client Services to maintain relationships with plan sponsors, actuaries, TPAs and PPAs while supporting the ongoing administration of qualified retirement plans. The role involves collaboration with sales personnel and development/presentation to prospective customers.

The position is based in Columbus or Scottsdale, with a hybrid schedule (2 days in office, 3 days remote).

Qualifications

• High school diploma or GED; undergraduate studies desirable.
• Series 6 license must be obtained within the time period designated by the business unit.
• 2–3 years of service industry experience; Nationwide Financial experience preferred.
• Basic knowledge of retirement plans; ASPPA RPF 1/2 courses pursued.

Responsibilities

• Drives and implements continuous improvement ideas to elevate customer service.
• Communicates with plan sponsors and their representatives regarding retirement plan administration.
• Serves as primary contact for Plan Sponsors, IPs, TPAs and PPAs; maintains client relationships.
• Creates and uploads participant vesting files.
• Manages customer emails and routes to appropriate location.
• Processes loan reconciliations and LMS conversions.
• Manages phone and email queues from administrators, sponsors, and investment professionals.
• Supports payroll, billing, tax reporting, 5500 reporting, and online enrollments.
• Sends mass communications to Administrators and Plan Sponsors.
• Identifies and resolves technical issues and guides process options.
• On-boards new plans; trains staff on NW sites and applications.

Skills

Excel

Word

Customer service

Communication

Teamwork

Education

High school diploma or GED

Tools

SS&C/TRAC

Job description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Preferred Experience

• 2-3 years of RP Operations experience.
• SS&C/TRAC record keeping platform experience.

Compensation Grade E2

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location:

Columbus: Three Nationwide Plaza, Columbus OH, 43215

Work schedule: 2 days in office, 3 days remote.

It is our intention to fill this role in Columbus, Ohio or Scottsdale, Arizona. However, on occasion, applications from internal candidates working remotely who bring critical industry skills and relevant experience may be considered.

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description Summary

JOB SUMMARY: Maintains relationship by: Working with producers /plan sponsors /actuaries / TPAs and PPAs with the on-going administration of plans, providing assistance to clients with governmental audits, preparing and conducting plan sponsor / IP/TPA/PPA meetings, providing expertise and support to sales personnel, development and presentation to prospective customers. Forward Facing: Acts as a liaison between Nationwide Financial and our small to mid size PPAs, TPAs and Plans Sponsors.

Job Description

REPORTING RELATIONSHIPS

PPA, TPA, Plan Sponsor, Financial Advisor (Investment Professional), Auditor, DOL, Attorneys, Accountants, Actuaries, Payroll Companies, internal and external sales.

CORE JOB DUTIES & RESPONSIBILITIES

• 1. Drives and implements Continuous Improvement ideas pertaining to elevating Customer Service.
• 2. Communicates with plan sponsors and their representatives, IP, TPA, and PPA regarding the administration of qualified retirement plans.
• 3. Serves as point of contact for Plan Sponsors, IPs, TPAs and PPAs. Develops and maintains relationships with internal/external clients and business partners. Identifies business needs, service requirements, key issues, alternative solutions, and resources for the clients and business.
• 4. Creates and uploads participant vesting files.
• 5. Gatekeeper for customer emails and routing to appropriate location.
• 6. Processes Loan Reconciliations/Loan Management System (LMS) Conversions.
• 7. Manages incoming phone calls and e-mail queues from front-line Administrator staff, plan sponsors and investment professionals.
• 8. Learning plan administration, products, and services. Supports the following: Payroll, statement management and updates, billing and invoices, audit questions, distributions and refunds, tax reporting, default suspense set up and maintenance, auto enrollments, Roth, Roth conversions, On-line Enrollments, 5500 and schedule C reporting, Automatic rollovers, Trust reporting, suspense, data file creation, automatic asset re balancing.
• 9. Researches, coordinates, and communicates issue resolution with Plans Sponsors, Administrators and Investment Professionals.
• 10. Supports and assists Administrator front-line staff on NW web-sites and applications. On-boards new plans; trains and assists with functional training.
• 11. Learning basic ERISA and IRS requirements.
• 12. Identifies and resolves technical issues.
• 13. Influences and advises plan sponsors, administrators and investment professionals on process and service options.
• 14. Organizes and sends mass communications to Administrators and Plan Sponsors (TPA).
• 15. Performs other duties as assigned.

MINIMUM JOB REQUIREMENTS

Education: High school graduate or GED. Undergraduate studies desirable.

License/Certification/Designation: Series 6 - Associates must obtain the series 6 license within the time period designated by the business unit. If an associate fails or is unable to obtain required license within the time period designated by the business unit, the associate will be ineligible to continue in the position.

Experience: 2-3 years of service industry experience, Nationwide Financial (wholesale distribution model) experience preferred.

Knowledge: Learning basic knowledge of retirement plans; begins pursuing and completes ASPPA RPF 1/2 courses.

Skills/Competencies: Basic computer skills (Excel, Word); aptitude to learn new systems; written and verbal communication skills; ability to manage high volumes of work; solid customer service skills; interpersonal skills; teamwork mindset. Ability to communicate effective, both verbally and in writing. Ability to establish priorities. Ability to analyze, and recommend solutions to business issues.

Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Hiring manager’s leader and HRBP.

JOB CONDITIONS

Overtime Eligibility: Not Eligible (Exempt).

Working Conditions: Normal office environment.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Job Evaluation Activity: 07/2014 MYW.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.The national salary range for Senior Analyst, Client Service : $55,000.00-$102,000.00The expected starting salary range for Senior Analyst, Client Service : $55,000.00 - $82,000.00