Retirement Plan Service Associate

Raymond James Financial, Inc.; Southfield (MI); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings

Job summary

Raymond James Financial, Inc. seeks a dedicated Retirement Plan Services professional in Southfield, MI to support internal associates and Financial Advisors with escalated inquiries. You will research and resolve moderately complex issues, ensuring IRS compliance while collaborating across teams.

Training runs for ~3 months, with in-office days 3 per week and mandatory overtime during peak season. This role emphasizes problem solving, data accuracy, and excellent communication in a

Qualifications

• High School (HS) is required.
• General experience ranges from 13 months to 3 years.
• Hybrid work environment with in-office days in Southfield, MI.

Responsibilities

• Diagnose issues and provide client‑driven solutions that meet IRS requirements.
• Interpret IRA and IRS rules and regulations.
• Assist with information requests across multiple platforms.
• Answer calls and assist with inquiries by email or mail.
• Conduct data entry and verify information in multiple systems.
• Maintain files and records and manage counter transactions.
• Organize work schedules with changing department priorities.
• Follow procedures to ensure quality and regulatory compliance.
• Develop skills through training and coaching opportunities.
• Analyze data from multiple sources to inform decisions.
• Navigate customer conversations using core service steps: open, learn, reply, close.

Job description

Job Description Summary

We are seeking a dedicated and detail-oriented professional to join our Retirement Plan Services team. In this role, you will provide high-quality support by assisting internal associates and Financial Advisors with escalated inquiries related to retirement plan accounts. You will be responsible for researching and resolving moderately complex issues, offering thoughtful and effective solutions that enhance the client experience. This position involves frequent interaction with internal stakeholders, requiring strong communication skills and a collaborative mindset. Your ability to navigate complex service scenarios and recommend process improvements will be key to your success in this dynamic and client-focused environment. Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Southfield, MI Corporate Office. Training: You will be in office full time during the first 60 days of employment. Training is comprehensive, lasting approximately three months. This will prepare you thoroughly for your role. Overtime: During our peak period from November to April, mandatory overtime is required. You will receive compensation at a rate of 1.5 times your regular hourly rate for any overtime hours worked.

Job Description Responsibilities

Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements.

Interprets rules and regulations by applying IRA and IRS knowledge.

Assist with various incoming requests for information, through multiple platforms.

Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.

Carry out standard customer service activities and handle customer inquiries.

Conduct data entry and transaction processing into multiple company platforms, review and verify the information to ensure accuracy and accessibility.

Enter data into standard branch systems, reviewing and verifying it for accuracy. This includes handling and documenting counter transactions.

Maintain files and records.

Organize work schedule, each day that a lines with changing priorities of the department.

Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Knowledge of: IRA's and Retirement plans including various legal documents.

Skills: Organizational and time management to prioritize workload, handle multiple tasks, and meet deadlines.

Problem solving and critical thinking skills sufficient to assess client issues and accurately provide resolutions.

Operating call center software applications.

Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.

Supports business processes by applying an understanding and effective use of standard office equipment and standard software packages.

Develop appropriate plans or perform necessary actions based on recommendations and requirements.

Ensure every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability.

Typically works under close supervision.

Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close.

Typically works under close supervision.

Plan, organize, prioritize and oversee activities to efficiently meet business objectives.

Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.

Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences.

Typically works under close supervision.

Analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.

Applies an understanding of the business environment and objectives to develop solutions under supervision.

Meet high customer service standards.

Understand and effectively operate all customer management systems.

Perform data analysis for use in reports to help guide decision making.

Select, deploy and get the best results from the most appropriate office system.

Company Expectations

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Company Culture and Values

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

Education

High School (HS) (Required)

Work Experience

General Experience - 13 months to 3 years

Travel

Less than 25%

Workstyle

Hybrid

Total compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Equal Opportunity

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

About Raymond James

#LI-SJ1 Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Company Philosophy

Our business is deeply focused on people and their financial well-being. We're committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren't mutually exclusive. As an established but ever-evolving company, you can start – or continue – growing your career here. We invest in you with wide-ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people-first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.