Retirement Plan Concierge & Case Manager (Hybrid)

Vanguard; Scottsdale (AZ); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Licensing support

Coaching & mentorship

Career growth opportunities

CFP designation support

Hybrid work model

Job summary

Vanguard is seeking a Retirement Service Administrator to join the Enterprise Client Concierge Team. You will own complex participant cases, research escalated issues, and draft compliant, professional correspondence for retirement plan inquiries.

Join Vanguard to grow expertise in retirement plans, participant advocacy, and cross-functional problem solving within a hybrid work model and dedicated onboarding, licensing support, and career development opportunities.

Qualifications

• Undergraduate degree or an equivalent combination of education and relevant work experience.
• Minimum of three years of experience in financial services, workplace retirement plans, participant servicing, retirement operations, case management, or a related field.
• Active FINRA SIE registration required prior to start date.
• Ability to obtain FINRA Series 7 and Series 66 registrations within licensing timeframes after joining Vanguard.
• Analytical and problem-solving skills with the ability to independently research and resolve complex issues.
• Strong written communication skills with experience preparing professional client or participant correspondence.
• Demonstrated ability to manage multiple priorities while maintaining accuracy, organization, and accountability.
• Strong collaboration and relationship-building skills across diverse business partners.

Responsibilities

• Own complex participant cases from intake through resolution, ensuring timely follow-up and exceptional service.
• Research and resolve escalated participant issues by partnering with internal teams.
• Draft and deliver professional participant correspondence that is clear, accurate, compliant, and tailored.
• Analyze participant concerns, identify root causes, and recommend effective solutions.
• Serve as a trusted resource for retirement plan and financial wellness inquiries.
• Document case activity thoroughly and maintain accurate records.
• Monitor service trends and identify opportunities for process improvements.
• Balance multiple priorities while maintaining attention to detail and service commitments.

Skills

Finra SIE registration

Series 7 registration

Series 66 registration

Analytical problem-solving

Written communication

Multitasking

Collaboration

Financial services knowledge

Education

Undergraduate degree or equivalent

Job description

Vanguard is seeking a Retirement Service Administrator to join the Enterprise Client Concierge Team. You will own complex participant cases, research escalated issues, and draft compliant, professional correspondence for retirement plan inquiries.

Join Vanguard to grow expertise in retirement plans, participant advocacy, and cross-functional problem solving within a hybrid work model and dedicated onboarding, licensing support, and career development opportunities.