Retirement Plan Compliance Administrator, Client Services

Fiduciary Consulting Group, Inc.; United States; On-site; USD 60,000 - 80,000; Full time

Job summary

Fiduciary Consulting Group, Inc. seeks a dedicated professional to support retirement plan compliance and client communications across the United States. This role requires managing incoming emails and client calls, reviewing deliverables, and providing administrative support. Strong organizational skills, problem-solving abilities, and a proactive attitude are essential to succeed in this position.

The ideal candidate should have over 5 years of experience in retirement plan management and demonstrate commitment to high-touch client service. Familiarity with Microsoft Office Suite is crucial for effective performance.

Qualifications

• 5+ years of experience in retirement plan administration and/or compliance.
• Experience providing high-touch client service and support.
• Retirement industry designation or credentials preferred.

Responsibilities

• Manage incoming emails and client calls.
• Review service provider deliverables and monitor deadlines.
• Coordinate and provide support for plan audits and examinations.
• Prepare year-end report packages for sponsors.
• Assist in monitoring service provider compliance corrective actions.

Skills

Microsoft Office Suite

Analytical capabilities

Problem-solving

Written and verbal communication skills

Project and time management

Job description

FCG is an Independent Fiduciary providing outsourced retirement plan management for employers all across the US. Our team provides high-touch, concierge service and support for clients that engage FCG as the Plan Administrator and Named Fiduciary of their retirement plan. FCG has been serving as an Independent Fiduciary since 2003 and is a thought leader in fiduciary outsourcing and compliance.

Summary:

This position provides collaboration, communications, and support to our team and clients on a regular basis. In this role, established processes/procedures must be followed with an understanding of the process workflow in order to recognize and resolve problems or discrepancies. Professional communications, time management, organizational skills, ability to prioritize tasks, meet deadlines, and switch gears quickly are necessary skills to fulfill the needs of this position. This is a key role in delivering timely administrative and operational support services for our clients.

Essential Functions:

• Manage incoming emails and client calls relating to retirement plan compliance services and issues.
• Review service provider deliverables and monitor deadlines relating to retirement plan compliance.
• Coordinate and provide support for plan audits and examinations.
• Prepare year-end report packages for retirement plan sponsors.
• Assist plan sponsors with the year-end preparation process.
• Review compliance test results and identify inconsistencies in service providers' work output.
• Review Government filing documents for completeness and accuracy.
• Monitor and assist with regular and annual client servicing projects
• Prepare plan sponsor contribution analysis to review deferrals, employer matching, profit sharing, etc.
• Attend client meetings and take action on assigned tasks.
• Provide compliance support to the chief compliance officer.
• Provide administrative support to clients and escalate concerns to the chief compliance officer.
• Maintain client and service provider database.
• Monitor service provider compliance corrective actions for plan sponsors.
• Assist with the client year-end reporting process by gathering and providing appropriate documentation.
• Assist in the oversight of annual client service projects.
• Complete assigned workflow tasks and monitor shared service tasks and support responsibilities.
• Manage special projects, as assigned, and work independently or with team members on special non-recurring and ongoing projects.
• Provide support to other team members and look for opportunities for improvement.
• Perform other duties and tasks, as assigned.

Core Competencies Needed:

• Experienced user of the Microsoft Office Suite tools, including Word, Excel, Outlook, SharePoint, Teams, and database applications.
• Skilled in navigating websites and saving files in various formats.
• Positive, collaborative, and proactive attitude.
• Analytical capabilities with solid math skills.
• Excellent in problem-solving with great organizational skills.
• Committed to following firm processes and procedures with an understanding of workflow systems to identify discrepancies or opportunities for improvement.
• Ability to manage multiple projects from start to completion.
• Excellent written and verbal communication skills.
• Possess strong project and time management skills.

Preferred Experience:

• 5+ years of experience in retirement plan administration and/or compliance.
• Retirement industry designation or credentials (not required but preferred).
• Experience in providing high-touch client service and support.