Retirement Client Success Manager

Gusto; Denver (NY); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Gusto is seeking a Client Relationship Manager to enhance customer experience in Denver. This role inhabits the intersection of customer feedback and product enhancement while driving client retention through relationship management and service excellence.

The ideal candidate has 3+ years in customer success, demonstrated analytical skills, and strong communication abilities, alongside experience with support platforms. Join Gusto to ensure client satisfaction and thrive in a fast-paced team environment.

Qualifications

• 3+ years of experience in customer success or account management.
• Ability to manage retention conversations and develop solutions.
• Comfortable interpreting data and identifying trends.
• Excellent written and verbal communication skills.
• Experience with customer support platforms and CRMs.
• Adaptable and calm under pressure.

Responsibilities

• Serve as the primary point of contact for clients.
• Identify at-risk customers and develop retention strategies.
• Triage and resolve complex customer issues.
• Collaborate with cross-functional teams to improve processes.
• Translate customer feedback into actionable insights.
• Use AI tools to enhance case management.

Skills

Customer success

Analytical mindset

Relationship management

Communication skills

Adaptability

Experience with CRMs

Tools

Zendesk

Salesforce

Gong

Job description

Gusto is seeking a Client Relationship Manager to enhance customer experience in Denver. This role inhabits the intersection of customer feedback and product enhancement while driving client retention through relationship management and service excellence.

The ideal candidate has 3+ years in customer success, demonstrated analytical skills, and strong communication abilities, alongside experience with support platforms. Join Gusto to ensure client satisfaction and thrive in a fast-paced team environment.