Retirement Benefits Specialist

International Foundation of Employee Benefit Plans; Washington (District of Columbia); On-site; USD 65,000 - 78,000; Full time

Job summary

The District of Columbia Retirement Board (DCRB) is seeking a Member Services Representative to be the primary contact for active and retired members of the DC Police Officers', Firefighters' and Teachers' Retirement Plans.

You will research inquiries, interpret plan provisions, draft original correspondence, and handle member transactions with accuracy at first point of contact whenever possible. Strong communication and data-entry skills are essential.

Qualifications

• Associate degree or equivalent work experience is required; a Bachelor's degree is preferred.
• Experience in a fast-paced office or call center is desirable.
• Ability to research inquiries using internal systems and docs.

Responsibilities

• Serve as primary contact for members and stakeholders via phone, email, and in person.
• Research inquiries using internal systems and records to resolve at first contact.
• Interpret plan provisions and respond with accurate benefits information.
• Draft original written correspondence and process member transactions.
• Document interactions clearly in the system of record and follow up as needed.

Skills

Customer service

Communication

Research

Problem solving

Data entry

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

The District of Columbia Retirement Board (DCRB) is seeking a Member Services Representative to be the primary contact for active and retired members of the DC Police Officers', Firefighters' and Teachers' Retirement Plans.

You will research inquiries, interpret plan provisions, draft original correspondence, and handle member transactions with accuracy at first point of contact whenever possible. Strong communication and data-entry skills are essential.