Retirement Benefits Analyst 1/2/3/4

State of Louisiana; Baton Rouge (LA); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

Parental Leave

Holidays and Leave

Job summary

State of Louisiana is seeking a Customer Service Representative/Retirement Benefits Analyst in Baton Rouge to assist members with retirement options, provide written estimates, and perform preparatory work for appointments. The role requires accuracy, attention to detail, and strong customer service skills.

The ideal candidate will understand service purchases, transfers, and refunds, and be able to work with both appointments and walk-ins while maintaining professional standards within LASERS’

Qualifications

• Three years of experience in employee benefits.
• Six years of full-time experience in any field.
• A bachelor's degree.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Responsibilities

• Consules individual members during scheduled appointments in-house. Provides scheduled appointments with written estimates on available retirement options and different beneficiary designations, including, but not limited to, DROP, IBO, regular retirement, actuarially reduced retirement, and disability retirement. Also provides the members with calculations, if applicable to that member that includes service purchases, transfers, reciprocals, and repayment of refunds.
• Completes preparatory work for appointments. This includes reviewing members’ entire files, preparing service credit reviews, verifying the final average compensation, and processing preliminary estimates prior to the appointment.
• Assists walk-ins regarding W4-P (Tax Withholding) changes, address changes, direct deposits, requests for duplicate 1099Rs, income verification requests, DROP/IBO withdrawals, and other retirement issues, including providing estimates when appropriate.

Skills

Communicating Effectively

Making Accurate Judgments

Thinking Critically

Accepting Direction

Displaying Expertise

Managing Time

Education

Bachelor's degree

Job description

About This Job

This is a Customer Service Representative/Retirement Benefits Analyst position within the Member Services Division. Applicant must provide a high degree of accuracy, attention to detail, critical thinking, and possess excellent customer service skills. Must be dependable and self-motivated with a good attitude, good organizational skills, and the ability to work well with others.

An Ideal Candidate Will Possess The Following Competencies:

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
• Thinking Critically: The ability to analyze information objectively, identify connections across sources, and form logical, well supported conclusions.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.

Minimum Qualifications

• Three years of experience in employee benefits;
• Six years of full-time experience in any field;
• A bachelor's degree.

Experience Substitution:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties:

• Consules individual members during scheduled appointments in-house. Provides scheduled appointments with written estimates on available retirement options and different beneficiary designations, including, but not limited to, DROP, IBO, regular retirement, actuarially reduced retirement, and disability retirement. Also provides the members with calculations, if applicable to that member that includes service purchases, transfers, reciprocals, and repayment of refunds.
• Completes preparatory work for appointments. This includes reviewing members’ entire files, preparing service credit reviews, verifying the final average compensation, and processing preliminary estimates prior to the appointment.
• Assists walk-ins regarding W4-P (Tax Withholding) changes, address changes, direct deposits, requests for duplicate 1099Rs, income verification requests, DROP/IBO withdrawals, and other retirement issues, including providing estimates when appropriate.

Position-Specific Details:

Appointment Type: Probational. LASERS requires all new hires to serve a minimum of eighteen (18) months not to exceed twenty-four (24) months in probational status including permanent state employees.

Career Progression:

This position may be filled as a Retirement Benefits Analyst 1/2/3 or 4.

Compensation:

• Retirement Benefits Analyst 1 position has a Special Entrance Rate of $40,164.80 /annually
• Retirement Benefits Analyst 2 position has a Special Entrance Rate of $43,243.20 /annually
• Retirement Benefits Analyst 3 position has a Special Entrance Rate of $49,192.00 /annually

This position is a training series; therefore, if the employee development is successful, it allows the employee an opportunity to promote to an RBA 2, RBA 3, RBA 4 and Retirement Benefits Specialist. Customer Service Retirement Benefit Analyst positions are eligible to receive premium pay for all hours worked. After 6 months of employment premium pay is $1.50. This will increase to $2.00 after 12 months of employment.

For Further Information About This Vacancy Contact:

Andrea H. Rogers

P.O. Box 44213

Baton Rouge, LA 70804-4213

[e-mail]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others