Retirement and Benefits Technician 2 (02-8121)

State of Alaska; Juneau (AK); On-site; USD 42,000 - 64,000; Full time

Job summary

State of Alaska in Juneau seeks a Technician II to assist members with retirement and benefits inquiries by phone and email. You will explain benefit calculations, determine eligibility, and prepare forms and correspondence as part of the retirement and benefits operations team.

The role emphasizes excellent customer service, interpersonal skills, and the ability to adapt in a dynamic government environment within the Division of Retirement and Benefits.

Qualifications

• Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.
• Six months of entry-level technical experience applying basic knowledge of retirement or benefits programs, HR policies, or related guidelines.
• One year of advanced clerical experience in an office environment supporting technical or professional staff.
• One year of post-secondary education (32 semester hours or 48 quarter hours) in any field.

Responsibilities

• Provide assistance and excellent customer service to members by telephone and email.
• Respond to routine questions regarding retirement and health benefits.
• Determine retirement eligibility based on statutes and regulations.
• Prepare standard forms and letters to request membership and claimed service information.
• Explain retirement benefit calculations and entitlements.

Skills

Customer Service

Interpersonal Skills

Oral and Written Communication

Reading Comprehension

Education

One year of post-secondary education

Job description

Job Description

to determine if you qualify.

Recruitment Extension Notice

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

What You Will Be Doing

Working in the Member Education Center, the Technician II will be providing assistance and excellent customer service to members with inquiries on the telephone and by email. You will provide responses to routine questions regarding retirement and health benefits, determine retirement eligibility based on statutes and regulations, prepare standard forms and letters to request membership and claimed service information, and explain retirement benefit calculations and entitlements.

Our Organization, Mission, and Culture

The Department of Administration's Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes.

This position represents the Division by being the first point of contact for members calling into the Member Education Center. You would be an integral member of the retirement and benefits operations team, assisting members with inquiries on the telephone and by email. We are seeking an individual who has excellent interpersonal skills; has a commitment to professional and respectful customer service; and who can adapt to a dynamic, changing work environment.

The Benefits Of Joining Our Team

The individual hired will help provide an excellent experience for employees and retirees who seek to understand the benefits available to them and benefits they are entitled to. This position offers the opportunity to gain valuable retirement and benefits experience that will help you advance your career in the Division.

The Working Environment You Can Expect

This position is in the State Office Building in downtown Juneau, with a view of the Gastineau Channel.

Who We Are Looking For

• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Minimum Qualifications

Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.

\"Processing,\" means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.

The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.

\"Application of guidelines or policy,\" means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.

Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.

OR

One year of post‑secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

Additional Required Information

Please read the below information carefully. This applies to your application submission.