Retention Specialist (Remote after 90 days)

Altice USA; Myrtle Point (OR); Remote; USD 38,000 - 46,000; Full time

Job summary

A telecommunications company in Myrtle Point, Oregon is seeking a Customer Service Representative to retain customers and educate them on services. The ideal candidate has a high school diploma, call center experience, and strong communication skills. This role offers a salary of up to $45,540 per year, with opportunities for commission, flexible hours, and a supportive work culture centered around community and transparency.

Benefits

Flexible working hours

Employee development opportunities

Collaborative work culture

Qualifications

• High School diploma or GED required.
• Call center experience required; previous technology and/or cellular sales experience preferred.
• Must be comfortable in a fast-paced, conflict resolution environment.
• Strong written and oral communication skills as per company standards.
• Proficiency in Windows-based systems, including databases and billing systems.

Responsibilities

• Retain customers requesting to disconnect or downgrade service by effectively demonstrating product knowledge and value.
• Utilize customer billing systems to respond to inquiries and provide historical information to customers.
• Educate customers on products and services that best meet their needs, enhancing customer satisfaction.
• Handle sales opportunities during customer interactions to positively impact the brand.
• Navigate a fast-paced environment while meeting sales retention targets.

Skills

Customer service skills

Sales skills

Communication skills

Problem-solving skills

Education

High School diploma or GED

Tools

Windows-based systems

Billing systems

Job description

Overview

Employer Industry: Telecommunications

Why consider this job opportunity

• Salary up to $45,540.00 per year
• Opportunity for commission-based earnings in a performance-driven environment
• Supportive and collaborative work culture centered on community and transparency
• Chance to work with cutting-edge technology and provide valuable solutions to customers
• Flexible working hours, including evenings and weekends
• Commitment to employee development and continuous learning

Responsibilities

• Retain customers requesting to disconnect or downgrade service by effectively demonstrating product knowledge and value
• Utilize customer billing systems to respond to inquiries and provide historical information to customers
• Educate customers on products and services that best meet their needs, enhancing customer satisfaction
• Handle sales opportunities during customer interactions to positively impact the Optimum brand
• Navigate a fast-paced environment while meeting sales retention targets

Qualifications

• High School diploma or GED required
• Call center experience required; previous technology and/or cellular sales experience preferred
• Must be comfortable in a fast-paced, conflict resolution environment
• Strong written and oral communication skills as per company standards
• Proficiency in Windows-based systems, including databases and billing systems

Preferred Qualifications

• Previous experience in a sales performance-measured environment
• Familiarity with technology and telecommunications products
• Ability to work under pressure while maintaining a positive attitude
• Strong problem-solving skills and a proactive approach to customer service

#Telecommunications #CustomerService #SalesOpportunity #CareerGrowth #FlexibleHours

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