Retention Sales Representative I - Residential

Cable ONE; Altus (OK); Remote; USD 55,000 - 64,000; Full time

Job summary

A telecommunications provider is seeking a Retention Residential Account Representative to work remotely. In this role, you'll handle customer concerns and retention efforts, upsell services, and ensure accurate record-keeping. The ideal candidate will have prior telemarketing experience and excellent communication skills. A target annual salary of $55k is offered along with a comprehensive benefits package, including medical, dental, and vision plans.

Benefits

Medical, dental, and vision plans

401(k) with company match

Tuition reimbursement

Qualifications

• Proven ability to handle customer concerns and retain customers.
• Experience in upselling or cross-selling services during calls.
• Effective in accurately entering and updating customer records.

Responsibilities

• Handle disconnection requests and customer concerns professionally.
• Upsell services to increase customer lifetime value.
• Record all customer interactions and updates accurately.

Skills

Proactive communication

Telemarketing experience

Sales closing

Education

Associate's degree or higher

Job description

Overview

Target Annual Salary of 55K*

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight’s Sales Team and unlock your sales potential! We are currently hiring Retention Residential Account Representatives!

Work from the comfort of your home! This role is 100% remote, Saturdays are required. Target Salary starting at $55k!

We are open to hiring in any of the following states: AL, AK, AR, AZ, FL, GA, IA, ID, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, OR, OK, PA, SC, TN, TX, UT.

Responsibilities

• Proactively handle disconnection requests, address customer concerns, and offer solutions to retain customers and meet revenue goals.
• Upsell or cross-sell relevant services during save calls to increase customer lifetime value and achieve incremental revenue targets.
• Accurately enter and update work orders, save entries, and billing adjustments while ensuring all customer notes and account changes are recorded correctly.
• Complete all required training modules, stay updated on product changes, and deliver empathetic and professional service to build trust and loyalty.

Qualifications

• A proactive approach - sometimes customers require encouragement to commit. This might mean you problem solve and find solutions to our business customers.
• Previous outbound or inbound telemarketing experience in a call center is preferred.
• We are looking for outgoing individuals! Be able to direct conversations and close sales.
• We value your experience in addition to education. We are looking for three to six months of related experience and/or training. We would prefer candidates with an Associate's degree or higher.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.