Retention Manager - Merchant

worldpay; Denver (CO); On-site; USD 74,000 - 110,000; Full time

Benefits offered by this job

Commission

Job summary

Worldpay is seeking a Retention Manager to lead a team of advisors focused on revenue impact and best-in-class customer experience for our Worldpay for Business space.

You will guide planning, coaching, recruiting, performance development, and mentoring while monitoring staff performance and driving retention and growth of merchant portfolios. A commission structure and cross-functional collaboration with analysts are part of the role.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in financial services, preferably payments or merchant services.
• Strong knowledge of integrated payments, systems, and banking practices.
• Proficiency in Salesforce, Excel, and Outlook.
• Experience in client retention, account management, and revenue growth.
• Strong analytical, organizational, and workload prioritization skills.
• Effective communicator with ability to influence stakeholders and present clearly.
• Skilled in negotiation, issue resolution, and managing high-pressure situations.

Responsibilities

• Provide leadership for areas of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.
• Monitor staff performance, work with employees to implement goals and document progress, approve incentive compensation calculations and works with Human Resources on employee related issues.
• Responsible for activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts.
• Participate in establishing financial goals, objectives and measurements to meet growth and retention targets.
• Develop plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Ensure development and maintenance of long-term relationships with client base.
• Partner with analysts and support staff to ensure that all team needs are met.

Skills

Client retention

Account management

Revenue growth

Analytical

Communication

Negotiation

Stakeholder influence

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Excel

Outlook

Job description

What you'll own as the Retention Manager

This role leads a group of advisors that strive to make a positive revenue impact across our Worldpay for Business space while providing merchants with best-in-class customer experience.

You will:

• Provide leadership for areas of responsibility including planning, coaching, recruiting, selection, performance development and mentoring.
• Monitor staff performance, work with employees to implement goals and document progress, approve incentive compensation calculations and works with Human Resources on employee related issues.
• Responsible for activities involved in selling products and/or services, developing new accounts and/or expanding existing accounts.
• Participate in establishing financial goals, objectives and measurements to meet growth and retention targets.
• Develop plans, goals, strategies and objectives to achieve team goals and revenue objectives.
• Ensure development and maintenance of long-term relationships with client base.
• Partner with analysts and support staff to ensure that all team needs are met.

What you'll bring

• Bachelor's degree or equivalent experience
• 5+ years in financial services, preferably payments or merchant services
• Strong knowledge of integrated payments, systems, and banking practices
• Proficiency in Salesforce, Excel, and Outlook
• Experience in client retention, account management, and revenue growth
• Strong analytical, organizational, and workload prioritization skills
• Effective communicator with ability to influence stakeholders and present clearly
• Skilled in negotiation, issue resolution, and managing high-pressure situations

About the team

Our Retention team is rooted in relationship building that focuses on cultivating lasting relationships with our customers, colleagues, and communities. We operate in a fast-paced ever-changing environment that requires attention to detail and creative solutioning. Creating value through products, services, education, and issue resolution is our focus. We bring exceptional value to our clients and our partners by offering a powerful combination of service, technology, reliability, and trust. Consistent engagement with our customers delivers an experience that enables businesses to thrive and succeed in the ever-changing payments world.

What makes a Worldpayer

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

#LI- KS1

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full-time position, the good faith estimated annual salary range upon hire is $73,900.00-$109,900.00. This range reflects what we reasonably expect to offer based on the role's responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate's experience, job-related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. This position is eligible for commission.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.