Retention Field Representative

Centene Management Company LLC; Houston (TX); Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Paid time off and holidays

Flexible schedules: remote, hybrid, or

Job summary

Centene is seeking a Field Retention Representative in the Houston, TX area to retain current membership in an assigned territory. The role involves telephonic and field outreach, participation in community events, and visits to provider sites and member homes.

You will explain and assist with Wellcare products while ensuring compliance with regulatory and corporate policies. The position requires travel, weekend work, and a proven ability to meet quality standards.

Qualifications

• Must have high school diploma or GED.
• Associates or Bachelor's degree preferred.
• Minimum 1 year health care related experience preferred.
• Minimum 1 year of customer service or sales experience preferred.
• Driver's license may be required by some plans.
• Specific language skills may be required by some plans.

Responsibilities

• Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility.
• Answer questions regarding programs and services to maintain/attract membership.
• Educate members about Wellcare products and act as a liaison between member and Wellcare departments.
• Meet and exceed quality assurance standards.
• Document all interactions in the system (Sales Force, Facets).
• Input and update member information to maintain customer accounts.

Skills

Field outreach

Customer service

Sales

Communication

Education

High school diploma or GED

Associates degree preferred

Bachelor's degree preferred

Tools

Salesforce

Facets

Job description

Position Purpose

The Field Retention Representative is responsible for retaining current membership in an assigned territory and must meet the daily production metrics designed to achieve higher membership retention. The Field Retention Representative conducts telephonic and field outreach which includes assistance at community events, provider and community office sites and home visits to new and existing members and must be able to effectively explain, communicate, and assist with all Wellcare products. It is the responsibility of the Retention Field Representative to ensure compliance with all regulatory, audit and corporate policies.

Key Details

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

Candidate must reside in the Houston, TX area.

Candidate will need to be ok with travel and working some weekends.

Experience with Medicare sales and community engagement is highly preferred.

Provide member resolution by researching, analyzing and documenting inquiries regarding program eligibility

Answer application and/or service questions regarding the programs and services in order to maintain/attract membership

Conduct outreach and follow up calls to educate members about Wellcare Products and serves as a liaison between the member and the different Wellcare departments

Ability to meet and exceed quality assurance standards

Ability to undergo rigorous internal training and have complete command of the sales process, all Wellcare products, competitive environment in their region successfully pass test(s) as required(with a minimum 85% score)with no more than 2 attempts, that will demonstrate a level of proficiency

Have the ability to conduct a needs based analysis to better understand the best course of action based on those needs and be able to answer product feature and benefit questions and provider network questions for members both within and outside of their region

Develop and maintain relationships with existing members by providing guidance and assistance throughout the year

Demonstrate passion for members by identifying unfulfilled needs and providing necessary education and assistance to promote the value and benefits offered by Wellcare

Modify delivery skills accordingly to overcome objections and retain members

Identify solutions to issues and concerns

Document all interactions in the appropriate system (Sales Force, Facets) including marketing leads

Track and input interaction taken as a result of each communication in order to ensure all member accounts correctly reflect activities performed

Input, update and create member information on databases in order to maintain customer accounts

Utilize computer systems to perform administrative functions such as Sales Force

Job performance requires fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes.

Performs other duties as assigned

Complies with all policies and standards

Education/Experience

• High School Diploma, or GED, required.
• Associates Degree or Bachelors Degree preferred.
• Minimum 1 year health care related experience preferred.
• Minimum 1 year of customer service or sales experience preferred.
• Driver's License may be required by some plans.
• Specific language skills may be required by some plans.

Pay Range

Pay Range: $23.23 - $39.61 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

Centene offers a comprehensive benefits package including:

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• a flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Total compensation may also include additional forms of incentives.

Benefits may be subject to program eligibility.

Centene is committed to helping people live healthier lives.

Equal Opportunity Employer

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Company Commitment

We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.