Retention Case Manager

Urban Affairs Coalition; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Short-term Disability

Long-term Disability

Employee Assistance Program

Flexible Spending Accounts

PTO and 14 Paid Holidays

Job summary

The Urban Affairs Coalition is seeking a full-time Retention Case Manager to support early-stage union apprentices in Philadelphia. This mission-critical position will coordinate case management and supportive services, helping apprentices navigate barriers to success.

The candidate will engage with union partners and contractors while offering essential assistance to first-generation tradespeople. A comprehensive benefits package is provided including medical, dental, vision, and paid time off.

Qualifications

• Experience in case management or supportive services.
• Strong communication skills for diverse audiences.
• Ability to build trust with apprentices and partners.

Responsibilities

• Provide direct 1-on-1 case management for apprentices.
• Coordinate supportive services and stipend disbursement.
• Maintain professional communication with union partners and community providers.

Skills

Relationship building

Detail-oriented

Case management

Job description

Everybody Builds is a nonprofit organization launched in early 2023 designed to diversify the construction industry in Philadelphia. Working in partnership with the region’s leading developers, property owners, contractors, trade associations and unions, we align market opportunities with workforce development, preparing diverse workers and workers to play a central role in the city’s growth.

Position Summary

The Retention Case Manager (RCM) is a full-time, mission-critical role within Everybody Builds’ workforce programming team. This position is at the heart of our supportive services, a program designed to reduce attrition and build long-term success for early-stage union apprentices, with a particular focus on first-generation tradespeople and graduates of pre-apprenticeship programs (WINC, CARP, SSSPAP, YOACAP, Rebuild, and others).

The RCM provides direct, 1-on-1 case management and coordinates the supportive services, stipend disbursements, and wraparound resources that help apprentices overcome barriers before they become reasons to leave the trades. This role also serves as a key relationship manager, maintaining consistent, professional communication with union partners, contractors, employers, and community-based service providers on behalf of program participants and Everybody Builds.

This is a relationship-driven, detail-oriented role for someone who brings both warmth and structure to their work. We are looking for someone equally comfortable building trust with an apprentice navigating hardship and presenting a progress update to a union business agent.

Benefits

• Medical, Dental, and Vision
• Short-term Disability (STD)
• Long-term Disability (LTD)
• Employee Assistance Program (EAP)
• Flexible Spending Accounts
• PTO and 14 Paid Holidays per year

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.