Retention Analytics & Portfolio Health Manager

Aramark; Philadelphia (Philadelphia County); On-site; USD 70,000 - 85,000; Full time

Job summary

Aramark is seeking a Retention Analytics & Portfolio Health Manager in Philadelphia, PA. The role focuses on leveraging data to create insights, develop high-level reports, and support promotional campaigns with marketing.

The ideal candidate combines strong analytics with clear communication and the ability to drive improvements across teams. Responsibilities include enhancing in-house analytics tools, presenting to partners, and collaborating with internal and external stakeholders to deliver

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field.
• 2–3 years of experience in analysis, sales, research, or marketing.
• Requires high proficiency with Excel.
• Experience with Tableau and Salesforce preferred.
• Proficient with major Microsoft Office tools.
• Requires strong analytical and communication skills and program/project management capabilities.
• Highly collaborative team-player, with the ability to work effectively independently.
• High attention to detail and accuracy.
• Exceptional verbal and communication skills.
• Ability to be flexible and adaptable to changing work conditions and priorities.
• Experience in the food industry a plus.

Responsibilities

• Point person for improving customized in-house analytics tools to build reports.
• Support departmental team with research, special projects and reports for various projects and reporting needs.
• Assist and/or lead in the development of customer facing presentations.
• Maintain effective working relationships with internal and external stakeholders.
• Apply a high degree of qualitative and quantitative analytical skills in analyzing data to find key insights and develop compelling story for partners.
• Lead or participate in special projects and other duties as directed.
• Manage email promotional campaigns along with marketing.
• Work with CRM system for reporting and campaign management.
• Looking for and suggesting new tools or processes to enhance capabilities or create efficiencies.

Skills

Excel

Tableau

Salesforce

Analytical skills

Communication

Project management

Team player

Attention to detail

Adaptability

Food industry experience

Education

Bachelor's degree in business administration/marketing

Tools

CRM system

Job description

Job Description Title: Retention Analytics & Portfolio Health Manager

Requisition #: 679260

Location: Philadelphia, PA, US

Career Area: Administration

Job Description

Our business relies heavily on data and in general this role works with existing data to perform analysis using business tools (Excel, Tableau, Word, CRM tool, PowerPoint etc.) to bring insights into the data and create meaningful reports. The person joining our team will not only be adept at using the tools to work with the data, but they will assemble that data into high level views to communicate internally and to our external partners. Additionally, we are looking for someone that will look ahead to suggest new tools or processes for improvements in capabilities or efficiencies. We need a technical person with great written and verbal communication skills. As a small company, this role is dynamic and has evolving needs including working with the marketing team on promotional campaigns.

Compensation Data

COMPENSATION: The Salaried rate for this position is $70,000.00 to $85,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Point person for improving customized in-house analytics tools to build reports
• Support departmental team with research, special projects and reports for various projects and reporting needs
• Assist and/or lead in the development of customer facing presentations
• Maintain effective working relationships with internal and external stakeholders
• Apply a high degree of qualitative and quantitative analytical skills in analyzing data to find key insights and develop compelling story for partners
• Lead or participate in special projects and other duties as directed
• Manage email promotional campaigns along with marketing
• Work with CRM system for reporting and campaign management
• Looking for and suggesting new tools or processes to enhance capabilities or create efficiencies

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Bachelor’s degree (or proven successful business experience) in business administration, marketing or a related field
• 2-3 experience in analysis, sales, research or marketing
• Requires high proficiency with Excel.
• Experience with Tableau and Salesforce preferred.
• Proficient with major Microsoft Office tools.
• Requires strong analytical and communication skills and program/project management capabilities
• Highly collaborative team-player, with the ability to work effectively independently
• High attention to detail and accuracy
• Exceptional verbal and communication skills
• Ability to be flexible and adaptable to changing work conditions and priorities
• Experience in the food industry a plus

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .