Retail Visual Lead

Burton; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

Burton in New York City is seeking a qualified full-time Visual Lead to deliver exceptional customer experiences and lead the sales team with strong product knowledge.

The role requires managing daily store operations, maintaining merchandising standards, and coaching staff, while staying aligned with Burton's brand and store goals.

Qualifications

• 1-2 years of Visual Lead or sales lead experience in a retail store.
• 2+ years of customer service experience in a specialty or sales driven environment.
• A positive, outgoing personality to bring Burton passion to top levels.
• Strong operational, organizational, and analytical skills.
• Strong knowledge of snowboarding products and their application.
• Ability to operate Windows-based systems; NewStore POS experience preferred.

Responsibilities

• Provide a superior customer experience for Burton guests.
• Support management in daily operations (opening & closing the store) and achieving store sales.
• Contribute to sales goals by leading the team in sales results.
• Maintain store aesthetic by cleaning, stocking, organizing, and following merchandising plans.
• Comply with Burton procedures in meeting sales goals and protecting company assets.
• Take an active role in coaching, teaching, training, and developing team employees.
• Stay up to date with our brand and product knowledge, company information, sales, and company-wide events.

Skills

Customer service

Sales leadership

Operational skills

Analytical skills

Product knowledge

Team coaching

Tools

Windows-based system

NewStore POS

Job description

New York City Retail Store, 107 Grand St., New York, New York, United States of America

Job Description

Posted Friday, July 31, 2026 at 4:00 AM

At Burton, we are a purpose-led brand rooted in snowboarding and the outdoors. We fight for the future of our people, planet, and sport. We aim to maximize our positive social impact and minimize our negative environmental impact while delivering high-quality performance products.

As a global leader in snowboarding, we’recommittedto diversity, equity, and inclusion for the long-term health of our company, sport, and community. Through these efforts, we aim to make snowboarding and the outdoors accessible to all.

The Breakdown: We are looking for a qualified full-time Visual Lead. As a Visual Lead, you will be responsible for providing each customer, whether they are a novice or a seasoned rider, with a great customer experience and will be expected to maintain a strong sense of product knowledge by providing customers and team members with in-depth information on product features and benefits.

What You Get to Do:

• Provide a superior customer experience for all Burton guests
• Support management in daily operations (opening & closing the store) and achieving store sales
• Contribute to sales goals by leading the team in sales results
• Maintaining store aesthetic by cleaning, stocking, organizing, and following merchandising plans.
• Comply with all Burton procedures in meeting sales goals and protecting company assets
• Take an active role incoaching, teaching, training, and developing team employees
• Staying up to date with our brand and product knowledge, company information, sales, and company-wide events. Truly becoming a resource to our customer base.

What You Will Bring to the Team:

• 1-2 years of Visual Lead or sales lead experience or an equivalent role at a retail store is strongly desired
• 2+ years of customer service experience, preferably with a specialty or sales driven environment
• A positive, outgoing personality to bring the Burton passion to top levels
• Strong operational, organizational, and analytical skills
• Strong knowledge and background of snowboarding products and their application
• Ability to proficiently operate aWindows basedsystem, NewStore POS system experience preferred
• Passion for prototyping new ways of doing things, drive to challenge oneself, and a willingness to learn
• Ability to work nights, weekends, and holidays

Physical Requirements:

• Continually able to stand/walk for extended periods of time, necessary to provide sales floor coverage related to customer service and loss prevention
• Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory re-stock, and store merchandising
• Continually able to walk up and down staircase, carrying boxes, product, and other necessary store related items
• Ability to regularly perform store maintenance items: sweep, vacuum, empty trash, clean
• Ability to safely lift boxes up to 50lbs
• Comfortable climbing ladders

Though we wish we could reach out to all applicants personally, you will only be contacted directly should you be chosen to move forward in the process. Candidates not chosen for this particular opportunity are encouraged to check back often for other roles as they are posted. Keep trying!

Work Location Eligibility: Burton Snowboards is currently able to hire for this position in the following states: California, Colorado, Connecticut, Washington D.C., Florida, Idaho, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia, and Wisconsin. Candidates MUST reside in one of these locations at the time of hire.