Retail Transformation Business Strategy & Intelligence Manager

Bank of America; Chicago (IL); On-site; USD 101,000 - 176,000; Full time

Job summary

A leading financial institution seeks a Retail Transformation Business Strategy & Intelligence Manager to align operations with strategic goals and drive cross-functional projects. The role demands strong analytical skills, project management expertise, and the ability to communicate effectively with senior leaders. Join a diverse and inclusive workplace focused on making financial lives better.

Benefits

Paid Time Off

Industry-leading Benefits

Discretionary Incentive Eligible

Qualifications

• 5+ years in strategic consulting or change management.
• Exceptional analytical skills and ability to create business cases.

Responsibilities

• Align business operations with strategic goals.
• Drive cross-functional projects and integrate new initiatives.

Skills

Analytical Skills

Problem Solving

Communication

Relationship Management

Education

High School Diploma / GED

Tools

PowerPoint

Job description

Retail Transformation Business Strategy & Intelligence Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Business Strategy & Intelligence Manager will be responsible for aligning business operations with strategic goals, driving cross-functional projects, and ensuring seamless integration of new business initiatives. This role requires a strategic thinker with excellent product and project management skills, data analytical skills, strong business acumen, and the ability to work collaboratively with various teams to achieve organizational objectives.

Manages the execution of cross Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

Job Responsibilities:

This role is strategically critical as we continue to transform digital client self-service capabilities in partnership with multiple enterprise stakeholders. The work generally has five areas of effort:

Rigorous in-depth understanding of client behaviors informed by voice of customer, agents, and analytics

Insight-driven ideation of new digital self-service capabilities or enhancements to preexisting ones

Storyboarding and refinement of digital solutions and associated business cases with frontline teams, Product, Digital, Operations and/or Technology stakeholders including benefits sign off and validations

Scope refinement, project management and guidance through build/execution of new digital capabilities

Evaluations of utilization and performance of new and/or existing digital capabilities to vet benefits-realization, surface enhancements or grow adoption (e.g. revisiting client eligibility criteria, adding IVR/Erica deep links, etc.)

Required Qualifications:

5+ years of experience in strategic consulting, complex program management, and/or change management

Exceptional analytical and problem solving skills, including ability to create analytically derived business cases, interpret data and analyze results using statistical techniques

Expertise at assessing situations and taking initiative to get results and driving without routine direction

Exceptional PowerPoint skills, with an ability to tell the story and connect the dots for senior leaders

Expert communicator at executive level, able to simply and concisely communicate complex information

Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization

Desired Qualifications:

Comfort with and interest in learning about in digital experiences and new technologies

Familiarity with, or openness to learning, the Bank’s project execution lifecycle and change management

Experience with and knowledge of client servicing reporting, analysis and processes

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
The Business Strategy & Intelligence Manager will be responsible for aligning business operations with strategic goals, driving cross-functional projects, and ensuring seamless integration of new business initiatives. This role requires a strategic thinker with excellent product and project management skills, data analytical skills, strong business acumen, and the ability to work collaboratively with various teams to achieve organizational objectives.

Manages the execution of cross Consumer & Small Business strategy formulation, initiatives, and insights. Supports Line of Business partners in driving strategy and integrating delivery to ensure growth objectives are achieved. Drives decision, process changes and investments, based on complex market insights and business strategy.

Job Responsibilities:

This role is strategically critical as we continue to transform digital client self-service capabilities in partnership with multiple enterprise stakeholders. The work generally has five areas of effort:

• Rigorous in-depth understanding of client behaviors informed by voice of customer, agents, and analytics

• Insight-driven ideation of new digital self-service capabilities or enhancements to preexisting ones

• Storyboarding and refinement of digital solutions and associated business cases with frontline teams, Product, Digital, Operations and/or Technology stakeholders including benefits sign off and validations

• Scope refinement, project management and guidance through build/execution of new digital capabilities

• Evaluations of utilization and performance of new and/or existing digital capabilities to vet benefits-realization, surface enhancements or grow adoption (e.g. revisiting client eligibility criteria, adding IVR/Erica deep links, etc.)

Required Qualifications:

• 5+ years of experience in strategic consulting, complex program management, and/or change management

• Exceptional analytical and problem solving skills, including ability to create analytically derived business cases, interpret data and analyze results using statistical techniques

• Expertise at assessing situations and taking initiative to get results and driving without routine direction

• Exceptional PowerPoint skills, with an ability to tell the story and connect the dots for senior leaders

• Expert communicator at executive level, able to simply and concisely communicate complex information

• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in an organization

Desired Qualifications:

• Comfort with and interest in learning about in digital experiences and new technologies

• Familiarity with, or openness to learning, the Bank’s project execution lifecycle and change management

• Experience with and knowledge of client servicing reporting, analysis and processes

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110)Pay and benefits informationPay range$101,400.00 - $175,200.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About the company

Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.