Retail Training Manager

DISH Network L.L.C.; Englewood (CO); Remote; USD 72,000 - 104,000; Full time

Job summary

Join a forward-thinking company as a Retailer Training Manager, where you'll drive operational efficiencies and enhance retailer training. This dynamic role involves developing best practices, delivering training content, and managing special projects for new brand launches. You'll collaborate with various teams to ensure successful execution and profitability for retailers. If you are passionate about making a significant impact in the retail wireless sector and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the chance to influence change and contribute to the growth of a leading player in the connectivity space.

Benefits

Flexible Spending Accounts

Health Savings Account (HSA)

401(k) Plan with Company Match

Employee Stock Purchase Plan (ESPP)

Career Opportunities

Flexible Time Away Plan

Qualifications

• Bachelor's degree with 4 years of related experience or 8 years in sales management.
• Fluency in both English and Spanish is required.

Responsibilities

• Develop and implement retailer best practices to improve operational efficiencies.
• Deliver in-person and virtual training for new product launches.
• Coordinate with teams to manage special projects and support initiatives.

Skills

Fluency in English

Fluency in Spanish

Organizational Skills

Communication Skills

Account Management

Retail Channel Experience

Sales Experience

Cross-functional Collaboration

Self-motivation

Education

Bachelor’s Degree

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties and Responsibilities

We are seeking dynamic and creative individuals to join our team of Retailer Training Managers as we seek to build a stronger foundation, both internally and externally, for the Retail Wireless business. The ideal candidate will have a strong blend of critical thinking and tactical field-based execution experience. This role will focus on developing and implementing retailer best practices to improve retailer operational efficiencies and sales strategy and facilitate external retailer training content. This role will also be responsible for the implementation and field execution of special projects related to new brand and channel launches across the broader retail wireless organization. The Retailer Training Manager role will coordinate with the Sales Growth, HQ Training Team, Go To Market Team, and Brand Team to develop assets for retailer execution, craft and implement strategies to drive key initiatives, and promote retailer profitability. This position will be WAH in the Southeast Region of the US and will have travel involved.

Key Responsibilities:

• Report to Senior Manager - Retailer Training and Execution and coordinate with regional field sales and operations teams to manage special projects and deliver cohesive support approaches, both internally and externally, to expedite go-to-market initiatives to deliver quicker results.
• Assist in the creation and delivery of special projects and new product training content for all external sales employees.
• Deliver in-person and virtual training content and strategy supporting all new launch initiatives for channel expansion, new brands, product offerings, promotional trials, etc.
• Work in conjunction with training to develop and deliver external new hire training webinars and content to newly hired Advocates.
• Create content built from current retailer best practices to facilitate a Retailer Principal training program covering topics including a new retailer’s guide to wireless, organizational structure growth, how to improve profitability, etc.
• Gather dealer best practices to construct a library of content geared toward dealer profitability and success.
• Meet with key retailers and observe store activities in person to identify gaps and bring needs to internal teams for solutions.
• Market drop in support to prepare for launches and initiatives, providing in-market presence to identify opportunity areas and solutions for improvement.
• Project manage the execution of new product trials, reporting on in-store retailer and customer experience to gain knowledge and disseminate to the larger dealer base for future success.
• Standardize back office processes for direct dealers and work with the National Account Team to provide best practices for back office success pertaining to each DDP.

Skills, Experience and Requirements

This position will play a vital role in the growth and long-term success of our company. As Retailer Training Manager, you must dedicate your efforts towards initiatives that change the way Boost engages, collaborates and ultimately competes in the marketplace. The wide-ranging nature of the position will afford the opportunity to influence change within many aspects of the business.

Education and Experience:

• Bachelor’s degree and four years related work experience or eight years of sales management experience.

Skills and Qualifications:

• Fluency in both English and Spanish is required to effectively communicate with our bilingual clients.
• Strong organizational and communication skills.
• Be naturally curious and willing to seek out and learn new information.
• Self-motivated with a strong desire to succeed.
• Three years of account management experience.
• Three years of direct or indirect retailer channel experience.
• One year selling wireless products or services.
• Ability to travel a minimum of 2 to 3 weeks out of the month.
• Ability to interact and work cross-functionally with executive-level positions across the organization.

Visa sponsorship not available for this role.

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.