Retail Technician Supervisor - The Stache

Smugglers' Notch Resort; Jeffersonville (VT); On-site; USD 21,000 - 29,000; Full time

Job summary

Smugglers' Notch Resort in Jeffersonville, VT is seeking a Retail Technician Supervisor for The Stache shop to lead a team and deliver friendly, knowledgeable service. You’ll oversee daily shop operations, maintenance of ski and snowboard equipment, inventory management, and training staff.

This on-site, full-time role offers hands-on work with guests and gear in a busy ski shop environment. Strong communication, cash handling, and safety compliance are required; prior supervisory experience in

Qualifications

• Experience supervising a retail team.
• Strong guest service skills.
• Ability to handle cash and operate POS.

Responsibilities

• Supervise daily Ski & Snowboard Shop operations and staff.
• Assist with hiring, scheduling, training, evaluating, and disciplining employees.
• Provide exceptional guest service and respond positively to questions and comments.
• Maintain and service ski and snowboard equipment, including tuning and adjustments.
• Enter and maintain inventory, pricing, and sales records.
• Reconcile cash and sales receipts and prepare daily records.

Skills

Staff supervision

Guest service

Cash handling

Retail operations

Tools

POS systems

Job description

Retail Technician Supervisor - The Stache

Requisition Number: RETAI005841

• Posted : September 2, 2026
• Full-Time
• On-site
• Hourly Range : $15.40 USD to $20.85 USD

Locations

Showing 1 location

Jeffersonville, VT 05464, USA

Description

As a Ski & Snowboard Shop Supervisor, you’ll help lead a team while ensuring guests receive friendly, knowledgeable service and properly maintained equipment. You’ll oversee daily shop operations, support staff, manage retail transactions and inventory, and work hands-on with skis, snowboards, boots, and bindings.

Key Responsibilities:

• Supervise daily Ski & Snowboard Shop operations and staff.
• Assist with hiring, scheduling, training, evaluating, and disciplining employees.
• Provide exceptional guest service and respond positively to questions and comments.
• Maintain and service ski and snowboard equipment, including tuning, mounting, and binding adjustments.
• Test skis, snowboards, and bindings to ensure equipment is properly functioning and safe.
• Assist guests with checking in and out rental equipment and ensure proper fit of skis, snowboards, boots, and poles.
• Operate cash registers and credit card machines, process payments, and provide accurate change.
• Maintain accurate sales, pricing, inventory, and operating records.
• Reconcile cash and sales receipts and prepare daily transaction records.
• Enter and maintain inventory, cost, and pricing information.
• Monitor merchandise levels and order products or prepare requisitions as needed.
• Ensure employees follow established security, sales, cash-handling, and recordkeeping procedures.
• Implement and enforce departmental safety procedures and company policies.
• Provide coaching and take appropriate corrective action when necessary.
• Maintain a clean, organized, safe, and welcoming shop environment.
• Perform other duties as assigned.

Equal Opportunity Employer
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