Retail Team Member II - FT - Bluffton

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Bluffton (SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Retail Team Members to provide Amazing Customer Experiences. In this dynamic role, you will engage with customers, process donations, and maintain an organized retail environment. Your contributions will support a culture of diversity and inclusivity, ensuring every team member feels valued. If you thrive in a fast-paced setting and possess excellent customer service skills, this opportunity is perfect for you. Join a team that values integrity and collaboration while making a positive impact in your community.

Qualifications

• Ability to understand English and follow verbal/written instructions.
• Excellent customer service and multicultural sensitivity.

Responsibilities

• Deliver Amazing Customer Experiences and support a culture of inclusivity.
• Sort, price, and stock donations for sale according to expectations.

Skills

Customer Service Skills

Multicultural Sensitivity

Flexibility and Adaptability

Basic Computer Skills

Education

Primary or Secondary Education

Tools

Point-of-Sale System

Microsoft Word

Job description

Summary

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

1. Delivers ACE (Amazing Customer Experience) to all internal and external customers.
2. Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
3. Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
4. Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
5. Enthusiastically receives donations from donors utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort).
6. Sorts, prices, and stocks hardline donations for sale according to established expectations.
7. Sorts, tags, and stocks softline donations for sale according to established expectations.
8. Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
9. Accurately records donations, production of merchandise, and specified tasks.
10. Meets established production goals corresponding to role in retail location.
11. Maintains clean work environment.
12. Demonstrates proficiency in cashier, softline production, or donor services/hardline production roles through evaluation.
13. Reports known or suspected security and/or theft problems to store management, District Manager, and/or Asset Protection department.
14. Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
15. Maintains safety standards in the store and reports any exceptions to store management.
16. Performs other job-related duties as assigned by store management.

Qualifications

• Must be able to understand English; comprehend instructions provided in verbal and written form.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; interact professionally with customers and a highly diverse employee base on a regular and routine basis.
• Work a flexible schedule, including weekends, and have reliable transportation to and from work. Must have basic computer skills including use of various retail-related systems, understanding of basic programs (Microsoft Word), etc.
• Excellent customer service skills.
• Multicultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.

Education and Experience

Completion of any level of primary or secondary education, regardless of diploma/degree. Previous experience working in a retail environment preferred.

Physical Demands

• Regularly required to: stand; walk; bend; stoop; kneel; crouch; talk and/or hear; use close, distance, and peripheral vision; use depth perception and the ability to adjust focus; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.
• Regularly required to lift and/or move up to 50 pounds and occasionally over 50 pounds.
• Rarely required to sit.

Work Environment

Work is usually performed in a retail indoor setting. The employee may occasionally be exposed to outside weather conditions (extreme cold or heat). The employee may frequently be exposed to dust and odors. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.