Retail Team Member I - PT - S. Bluffton

Palmetto Goodwill; Bluffton (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto Goodwill is hiring at our Bluffton, SC location for roles focused on delivering an excellent customer experience and efficient donation processing. The position requires flexibility, teamwork, and the ability to work weekends. You will engage donors, operate POS, and help maintain store standards while contributing to our mission.

We value strong communication, reliability, and a proactive attitude. Training and development opportunities accompany a diverse, inclusive work environment.

Qualifications

• Must understand English and comprehend instructions provided verbally and in writing.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
• Multi-task effectively; adjust to frequent changes, delays, or unexpected events and be flexible.
• Be a self-starter; work efficiently with minimal supervision after instructions.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; interact professionally with customers and a diverse employee base on a regular basis.
• Work a flexible schedule, including weekends, and have reliable transportation to and from work.
• Basic computer skills including use of various retail related systems.

Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as ambassador of Palmetto Goodwill and I-CARE values.
• Participates in training and development with enthusiasm.
• Supports a culture of diversity, inclusivity, and belonging.
• Receives donations and processes them using GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort).
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale.
• Operates point-of-sale system to complete sales and requests customers to round-up change for mission impact.
• Records donations and production of merchandise and tasks.
• Meets production goals and maintains a clean work environment.
• Demonstrates proficiency in cashier, softline, and donor services/hardline roles through evaluation.
• Reports security or theft concerns to management or Asset Protection.

Job description

Essential Duties and Responsibilities

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, and donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.

Requirements

Must be able to:

• Understand English; comprehend instructions provided in verbal and written form.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; Interact professionally with customers and a highly diverse employee base on a regular and routine basis.
• Work a flexible schedule, including weekends, and have reliable transportation to and from work.

Must have:

• Basic computer skills including use of various retail related systems, understanding of basic programs

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Palmetto Goodwill is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other matter protected by law in the hiring of employees.