Retail Team Member

Ace Hardware Corporation; Round Lake, Northern (IL, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Ace Hardware Employee Perks

401K Benefits

In-Store Discount

Access to PerkSpot – discounts

Employee Assistance Program

Get your steps in daily

Job summary

Ace Hardware Corporation in Round Lake, IL is seeking a Sales Associate to greet customers, assess their needs, and guide them to products. You will work as part of a retail team, maintain shelves, and help with pricing and displays to support store promotions.

The role emphasizes customer service excellence, product knowledge, and a willingness to learn in a friendly, fast-paced environment.

Qualifications

• Customer satisfaction-focused approach.
• Attention to detail in daily tasks.
• Team player with strong interpersonal skills.
• Bilingual Spanish verbal/written skills a plus.
• Must be at least 18 years old.
• Ability to lift at least 50 lbs.
• Strong problem-solving abilities.
• Familiarity with company systems and procedures.

Responsibilities

• Greet and assist customers as they enter the store.
• Assist customers in locating products and provide information.
• Maintain a clean, organized, and stocked department.
• Be vigilant for shoplifting and follow policy to deter it.
• Inform managers about out-of-stock items customers request.
• Handle price changes, promotional signage, and displays.
• Support with unloading trucks and stocking merchandise.

Skills

Customer satisfaction

Attention to detail

Team player

Bilingual (Spanish)

Age 18+

Lifting 50lbs

Problem solving

Knowledge of store systems

Job description

Job Title: Sales Associate

Reports To: Store Manager, Assistant Manager

Pending FLSA Status: Non-Exempt

Travel: Occasional travel may be needed

Summary

Upholds the Core Values as set forth by Laskowski Ace Hardware. Primary responsibility for all positions is to Amaze Every Customer Every Time. The Sales Associates are responsible for engaging with customers, determining their needs and ensure those needs are met. Helping in the aisle is just the beginning! As an Ace team member, we embrace and appreciate gratitude, integrity and humility.

Essential Duties and Responsibilities

The essential duties and responsibilities will include the following. Other

tasks may be requested by management.

• Greet and offer assistance to customers as soon as you encounter them.
• Always be polite and attentive to customers.Make eye contact and smile. Do not avoid customers.
• Assist customers with finding products in assigned departments, or storewide, and provide needed advice or information. Inform managers of products customers are asking for that we do not carry.
• Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.
• Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.
• Always wear your radio and headset to effectively communicate with other associates or management. Must have on your name tag, clean vest or Ace labeled attire at all times.
• Solve problems and propose solutions to customers.
• Maintain awareness of weekly and monthly sales/advertisements to inform customers about special sales.
• Make price changes on merchandise according to price change sheets designated by Management team.
• Remove sale prices and promotional displays, etc and post current promotional signage.
• Assist customers with the handling of large or heavy items as well as outdoor carryout orders.
• Screen repair, cut pipe, glass, shades, make keys, filling propane, mixing paint etc. may be required.
• Assist customers with complaints unless they require a manager.
• Review and follow company policies and procedures.
• Cooperate with others and work well as part of a retail team.
• Attend store meetings, training sessions, etc. arranged by the company.
• Provide and accept constructive suggestions and instructions.
• Fronting, stocking, and merchandising products.
• Lift, move and handle boxes of merchandise/fixtures throughout the store.
• Help maintain a clean and safe work environment.
• Knowledge of retail hardware products along with a willingness to learn.
• Promote Ace Rewards and Lurie Children’s Hospital campaigns.
• Grow and support our business customer partnerships.
• Help unload incoming trucks and put away merchandise (as arranged by management).
• Maintain your assigned department: Keep clean, organized and fully stocked.
• Routinely verify inventory accuracy and assist in making necessary corrections and let management know right away of any discrepancies.

Required Knowledge,

Skills and Abilities

Customer satisfaction-oriented

Attention to detail

Solid team player with excellent interpersonal skills with a strong willingness to learn

Bilingual (Spanish) verbal and written communication skills a plus

At least 18 years old

Ability to lift at least 50lbs

Excellent problem-solving skills

Knowledge of company systems and procedures

Positive attitude

Pay & Perks

• Ace Hardware Employee Perks
• 401K Benefits
• In-Store Discount
• Access to PerkSpot – an online discount service! Discounts for food, restaurants, cell services, electronics, entertainment, books, toys and more from well-known and local retailers
• Employee Assistance Program
• Get your steps in daily

Work/Life

Balance

• Shorter weekend and weekday hours compared to our competitors
• Family-friendly environment
• Schedule posted two weeks in advance, so you can plan ahead

Learn, Develop, & Grow with us

• Strong training program that will empower each associate, all while growing their knowledge of the Hardware Industry!
• Lifelong skills in “Do It Yourself” projects for your home or your family’s home
• Educational Tuition & Development Reimbursement

Ace Hardware is an Equal Opportunity Employer.

This means that we consider all applicants for employment and employees eligible for

employment without regard to race, marital status or civil union status,

gender, age, color, religion, national origin, veteran status, mental or

physical disability, sexual orientation and/or any other characteristic

protected by law.

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.