Sales Associate

Workstream; Byron (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Employee discounts

Job summary

Ace Hardware is seeking friendly team members to welcome and assist customers. Training will be provided; hardware experience is a plus but not required. The role emphasizes excellent customer service, store operations, and a positive, professional presence in a community-focused environment.

Two-week advance scheduling supports work-life balance, with opportunities for growth and skill-building. Basic education is required, and Spanish ability is a major plus to serve a diverse customer base.

Qualifications

• High School or GED equivalent.
• Formal retail experience preferred.
• Ability to speak Spanish is a major plus.

Responsibilities

• Welcome customers and help them find items to complete their projects.
• Provide a positive representation of Ace Hardware.
• Proactively assist customers with problems and questions.
• Greet customers and thank them at checkout and exit.
• Maintain product knowledge and store layout awareness.
• Assist with stocking, back stock, and merchandising tasks.
• Operate forklift with proper training.
• Support department specialists with price changes and special orders.

Skills

Customer service

Spanish language

Communication

Education

High School or GED

Tools

Forklift

Job description

We are seeking outgoing, friendly, and helpful team members to welcome and assist customers. Previous hardware experience is a plus but not a requirement as we provide extensive training.

At Ace Hardware, we're independently owned and operated so helping our community is our number one priority. Make an impact in the community by helping your neighbors with their projects while working in a fast-paced and fun environment. Our mission is to go the extra mile for our customers and build a team that has the same attitude!

Ace Hardware is an Equal Opportunity Employer and a Drug-Free environment. Ace goes beyond hardware: build a future, a purpose, and a community with us.

Work/life balance:

This position is with a team that respects your life outside of work. We believe in earning your trust through clear communication. We schedule two weeks in advance, working with you so you can plan.

Learn and grow with us:

• Are you a hardware hero? Bring your knowledge and we'll teach you something new.
• Have a helpful attitude? We'll train you on hardware know-how that builds life skills.
• We train you from day one and the opportunities don't stop there.

Essential Duties & Responsibilities:

This includes what is listed below. Other duties may be assigned.

Customer Service:

• You'll work directly with customers welcoming them and helping them find everything necessary to complete their project in one trip.
• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that can not be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stockroom and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any merchandising, cost control or sales idea to manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements:

Education/Training:

• High School or GED equivalent

Experience:

• Formal retail experience preferred.
• Ability to speak Spanish is a major plus.

Physical Demands:

• Standing
• Walking
• Lifting up to 60 lbs
• Climbing

Pay, Benefits, and Perks:

• Paid time off
• Employee discounts on product

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location.Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling.Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.