Retail Team Member

Ruby Fall LLC; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) plan

EAP

Birthday Pay

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Job summary

Ruby Falls LLC is seeking friendly retail team members to assist guests with purchases, locate merchandise, and keep the shop tidy while ensuring a warm, welcoming experience.

You will answer questions about items, events, and the Chattanooga area, handle transactions with a POS, maintain cleanliness, and cooperate with admissions, maintenance, and management as needed.

Qualifications

• Prior retail or customer service experience is helpful but not required.
• Must be able to count money and provide accurate change.
• Availability to work weekends and holidays.
• Ability to read, write, interpret, and respond to necessary documents.
• Ability to speak and communicate effectively with customers.

Responsibilities

• Operate a computerized point of sale program.
• Assist customers with purchases.
• Compute sales prices, total purchases and process payments.
• Maintain cleanliness of shop area.
• Open and close duties as needed.
• Communicate with people of diverse backgrounds.
• Provide friendly customer service meeting company guidelines.
• Greet guests promptly.
• Handle payments and provide accurate change.
• Respond to incidents and emergencies appropriately.
• Coordinate with admissions, maintenance, and management about areas of concern.
• Check areas for spills or fallen merchandise.
• Identify customer needs and answer product questions.
• Stock and tag merchandise as needed.
• Other duties as assigned.

Skills

Customer service

Guest assistance

Cash handling

Communication

Tools

POS system

Job description

Job Summary:

Members of the retail team deliver warm Ruby Falls hospitality by expertly assisting guests with purchases, locating merchandise, maintaining organization and cleanliness of designated areas. In addition to welcoming guests to retail areas, team members answer a wide variety of guest questions about retail items, special events, Ruby Falls, and the Chattanooga area. The team follows company safety policies and business procedures.

Benefits:

• 401(k) plan
• EAP
• Birthday Pay
• Scholarship Opportunities
• Free Admission to Local Attractions
• Flexible Scheduling
• Team Member Events
• Free Wellness Screenings

Responsibilities and Duties:

• Work with a computerized point of sales program.
• Assist customers with purchases.
• Compute sales prices, total purchases and receive/process payment.
• Maintain cleanliness of shop area.
• Complete opening and closing duties as needed.
• Effectively communicate with people of all backgrounds.
• Provide friendly customer service with meets the company's expectations and guidelines.
• Immediately acknowledge and greet guests.
• Accept payment and provide accurate change.
• Respond appropriately to incidents and emergencies.
• Effectively communicate with admissions team, maintenance, and management regarding areas of concern.
• Check areas for spills or fallen merchandise.
• Identity customer needs and answer product related questions.
• Stock and tag merchandise as needed.
• Other duties as assigned.

Physical Requirements:

• Stand for an 8 hour shift
• Lift and carry up to 40 pounds
• Ability to grasp, press, push, pull to perform essential duties
• Bend, reach, and stoop

Educational and Other Requirements:

• Must be available to work weekends and holidays.
• Previous retail or customer service experience helpful, but not required.
• Must be able to add, subtract, and provide accurate change.
• Ability to read, write, interpret, and respond to necessary documents.
• Ability to speak and communicate effectively with customers.
• Ability to work with minimum amount of supervision.